ScotClans Reviews

4.7 Rating 3,919 Reviews
95 %
of reviewers recommend ScotClans
4.7
Based on 3,919 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read ScotClans Reviews
Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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The service was good. The product is smaller than I thought it would be.
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Posted 4 years ago
The product was really good quality and the packaging was sleek and perfect for a present even if I did not chose the “gift” option. Sadly, it arrived so late (like month and a half after ordering it) that I’d had already broken up with my boyfriend by the time, so I really did not know what to do with the present :).
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Posted 4 years ago
I have to say I was somewhat disappointed both with delivery time and the glasses as well. The glasses do not have the feel of quality that I was expecting.
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Posted 4 years ago
I love the clan history print but the frame was definitely broken on one corner on arrival. I glued it but I'm now thinking of just re-framing the print.
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Posted 4 years ago
The framed print was packaged securely and in good order when it left us - we would have been happy to organise a replacement frame if the customer had contacted us first rather than just giving us a bad review. We always replace any broken frames even though it's not our fault.
Posted 4 years ago
I love the product and have used ScotClans before with no issues but this time there was a delay with getting stock which meant i had to chase the order. In principle this is fine but a proactive message to manage expectations would have been significantly preferable.
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Posted 4 years ago
Not the highest quality. It is cute to have clan correct tartan stuff. But the stuff is small in size, medium to low quality, and pretty over-priced in general. I would buy again, but only if I really needed something that I couldn’t find somewhere else.
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Posted 4 years ago
The sweatshirt arrived & I'm glad of that but even though I ordered an XL and it's plenty long it's so tight/narrow I can barely zip it up. Doesn't seem right to me. However I don't know what to do about it.
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Posted 4 years ago
Took about 4 weeks and 2 phone calls to get my item delivered.
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Posted 4 years ago
I thought the frame would be better. I am actually going to enlarge the picture and reframe it. I also wish it came in various sizes.
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Posted 4 years ago
The keychain I bought was shipped timely and was easy to purchase on your website. However, the item can be Much Improved by ENLARGING the Clan Name on the badge ! You can hardly see “Barclay” !? I bought one like this last time in Endinburough but clan names were much larger - go back to your supplier for a fix =D
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Posted 4 years ago
Wanted a black & red plaid cap. Found one here at Scotclans and ordered it. It is listed as 100% wool. What I received had wool but it is thin and honestly I am not satisfied with it. Found one at Walmart for a fraction of the cost and it is a far better hat. Thicker, wool, sturdier and the adjustment for sizing is very nice. Clamp it to size that fits and the end of the band tucks into a slit and is hidden. The adjustment for the Scotclans hat is Velcro and the ends stick out. Sorry for a not so good review but that is how it goes sometimes. The acceptable rating is giving it the benefit of the doubt. Meh would be more appropriate.
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Posted 4 years ago
The frame was poor quality and broken at the corner when it arrived. I had to put it in another frame. Other than that the paper plack was ok.
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Posted 4 years ago
Product inside the frame was lovely. Correctly picked out the clean Crest and tartan. The frame was misleading though. I was under the impression It would be wood, which was a bit of a disappointment when it came through as plastic with a dent in the top left corner. It was bubble wrapped and protected very well - I hope you check the frames before you package them because it may have been damaged before the trip out to AUS.
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Posted 4 years ago
From Australia I ordered a Clan Polo Shirt for my partner. It took approx 5/6 weeks to arrive. Good quality shirt. I am a bit disappointed that the family crest is not embroidered on. It is a rubber type of crest. Maybe I didn’t read the details when I placed the order. Shirt arrived gift wrapped and he was impressed! I emailed them at one stage before receiving it, and they answered the next day. Considering time difference I was impressed. Great service, good quality product. Thank you ScotClan!
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Posted 5 years ago
Many thanks for your detailed review. These shirts are printed not embroidered and we sell an embroidered shirt as a separate product. it says clearly on the product description that this is printed on and the production t video show a very detailed close up on the crest. It appears that apart from this you were very happy. sadly though Reviews.co.uk sound three stars as a negative review so we would love to know what we could have done better in this instance, given the item was exactly as described.
Posted 5 years ago
The golf shirts are small for an XL, measuring only 23" across the chest
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Posted 5 years ago
Hi Martin - size information is clearly displayed on the order page: "Please ensure that you have ordered the correct size and clan - as this product is being produced just for you the item is non refundable. Sizes S - Small - 35-37 inch chest M - Medium - 38-40 inch chest L - Large - 41-43 inch chest XL - Extra Large - 44-46 inch chest 2XL - 47-49 inch chest 3XL - 50-52 inch chest " 2 x 23 is 46 so the size of the XL is exactly and described - it is important that you check sizes before ordering.
Posted 5 years ago
I was disappointed in the customer service having been promised that my telephone order would be delivered in time for a special occasion and having paid extra for first class delivery. The order did not arrive until 10 days after the event and had I not queried the delay there would have been no communication or follow-up from ScotClans. It was also disappointing not to have received an apology.
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Posted 5 years ago
I ordered a month before Christmas and just received this week, mid-February. Once I contacted them for the status, the customer service was nice. Fabric is very soft and colors are vibrant. Great for the tie, a little thin/lightweight for the scarf, more of an accessory than a cold weather scarf. I would recommend ScotClans.
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Posted 5 years ago
The tee shirt I purchased was XL, my normal size. However it fits like a large and is too small. Disappointed in WV!
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Posted 5 years ago
Lovely item, but failed to arrive in time for birthday. Delivery was too slow!
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Posted 5 years ago
I will take a second to review the Polo (since you asked). The tail or bottom of the shirt is toooo short to adequately stay inside your pants after tucking in. If you don't move, its fine but the shirt bottom comes out of the pants with simple movement as walking. It wasn't what I expected.
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Posted 5 years ago
ScotClans is rated 4.7 based on 3,919 reviews