ScotClans Reviews

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The keyring was rubish quality. I lost one of the fixations for one of the pins on the first wearing. Tee shirt good quality but the logo was vey big and the names Mercer Clan very small, ie both out of proportion.”

Helpful Report

Posted 6 years ago

“Because I make an effort to support small, ethical companies and this was a specialized product, I hesitate to give the rating as poor. It may be a matter of custom or culture but I found the time between the placing the order and receiving the order very long (Oct.1- March 13) however; it was mostly the fact that it was Feb.20 before I received an answer regarding the order after 3 inquiries that bothered me the most. I appreciated the further email on the 21st and then the 28th notifying me the scarf had been sent. I received it 2 weeks later. The scarf itself is beautiful and was happily received by my 91 year old Auntie. It had been meant as Christmas present and so I thought ordering it the first of October would ensure it would arrive by that time. I would order again but I would do so when time was not a crucial factor and in fact we are visiting the area on May 10 and are looking forward to visiting the store. Regards, Wendy Wright”

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Posted 7 years ago

“I ordered the tee shirt and key chain with the American/Scottish eagle. The key chain is very nice. My grandson will love it. The tee shirt was very disappointing. I don't know if it was mismarked or what, but a size 2x and I cannot get it past my shoulders. I remember it said to order a size larger that it ran small, but this is ridiculous. It looks like it might fit a teen. As it is too costly to return I will find someone who can wear it. I would give a higher rating because of the keychain, but the tee shirt was expensive and so was the shipping and I can't wear it.”

Helpful Report

Posted 7 years ago

“Goblet arrived as promised. The extra engraving had one of my Grandsons names omitted. There was black gunk on parts of it that spoiled the finished look, but I managed to clean it off myself.”

Helpful Report

Posted 7 years ago

hello - according to our records the engraving should have read: Sebastian Thomas James Gardiner 28 1 2016 Blessings of God be with you. can you let me know if this was not what was engraved? if so we can have that changed Regards ScotClans

Posted 7 years ago

“I rated "poor" because I failed to read everything about the product. It was made for a Samsung 3, but I have a Samsung Note 3. Therefore, the product does not fit my phone. However, the product itself is quite nice. If you ever develop one that fits my phone, I will purchase it. Thanks, Jerry Ralston Odessa, Texas”

Helpful Report

Posted 8 years ago

“I ordered a tie for a special event and paid extra for fast shipping to the US. The item didn't even mail until after the event, which was useless. The product I ordered was fine, but they clearly have no idea of what expectations for shipping and delivery are in the 21st century, let alone customer communication.”

Helpful Report

Posted 8 years ago

It says quite clearly on the item page under delivery information the following: "These products are made to order and can take 4-6 weeks over the standard delivery time. Please allow additional time when placing your order. Please check you have ordered the correct tartan as exchanges and refunds cannot be given". Fast shipping only means it gets to you quicker AFTER it leaves us - but items like this are made to order (again this is stated clearly on the page). We also have an email address so if an item is needed for an event or in a rush its always best to speak to us (or anyone else you order from for that matter) have a good day.

Posted 8 years ago

“I ordered a bow tie on the 11th or 16th of December and hoped it would get to its destination in Germany for Christmas or at least during December. It arrived mid January 2016. The recipient was disappointed of it arriving so late and so was I. It would have been good to have communicated the delay and giving me a date or approximate date of when to expect it. It seemed the recipient that I hadn't placed the order in time When the bow tie arrived, the recipient was very happy about the quality of it and acknowledged you for your wide range of patterns and colours.”

Helpful Report

Posted 8 years ago

The tie you ordered was a self tie bow tie if you look at the order page it states clearly that this is a made to order item and can take 4-6 WEEKS OVER the standard delivery time, taking it well beyond Christmas. http://www.scotclans.com/product/tartan-self-tie-bow-tie/ "Caution: These products are made to order and can take 4-6 weeks over the standard delivery time. Please allow additional time when placing your order. " Given that this is the busiest time of the year AND the mill closes down for two weeks over Christmas your order in fact arrive well ahead of schedule. We are not able to keep everyone up to date on the progress of orders and many people ordering similar goods are ordering for Burns night rather than Christmas and since we had no contact from you we assumed you had understood the clearly displayed turnaround times.

Posted 8 years ago

“I was dissapointed in the product. I had visited Edinburgh a few years ago and bought a Stewart clan crest. It was wonderful. Had details of the meaning of the crest on the back. The front of the crest was very detailed and high quality workmanship. I expected the same quality from Scots Clan. This crest was purchased as a gift for my son-in-law, who is a Gordon. I decided not to give him the gift since he has seen the Stewart clan crest and I am afraid of offending him with this gift. I am an ex-pat from the North East of England, I plan on waiting until my next visit to Edinburgh to purchase another, better quality crest.”

Helpful Report

Posted 8 years ago

It is made very clear on the product description that this plaque has a printed crest image, its not the same as the woodcarver plaque you mention and its considerably cheaper. We sell the carved crest plaques on the site and these are as you describe (though none of the manufacturers include the clan history anymore) .

Posted 8 years ago

“Unfortunately, I have had a bad experience with Scotclans, that could be rectified. I ordered a poncho in our tartan. It was for a wedding that we were to attend. It took a long time to arrive as there was a delay at the mill. When the items did arrive, the poncho was made out of a very thin weave. The poncho fabric was so thin I could see through it. I was not satisfied and returned the product immediately and did not have the time to reorder or look for another item. I contacted the salesperson twice and she replied that I was not "eligible" to receive my money back. I am very disappointed in the demonstration of poor customer service by Scotclans and hope that someone will refund my money. Thank you, Polly Ross”

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Posted 8 years ago

“Have not yet received package.”

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Posted 8 years ago

“It took well over a month for my order to be processed.”

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Posted 8 years ago

“Prompt delivery. Stole is small and very thin and seemed expensive for what it is.”

Helpful Report

Posted 8 years ago

Catie - I'm sorry you were not happy with the stole - alas we don't have much give on the price as there is a substantial markup from the Movie company for the merchandising rights. We have cut our regular margins a lot on these already. If you don't like the stole please feel free to send it back for a full refund.

Posted 8 years ago

“I made an order five days ago for a birthday present and I'm yet to be informed if this item has been dispatched. I payed for 'first class' postage and it's not here, so I assume it hasn't even been dispatched yet. Needless to say I won't be buying from Scotclan again. It's a shame as the rest of the shopping experience was good.”

Helpful Report

Posted 8 years ago

ScotClans is rated 4.7 based on 3,920 reviews