ScotClans Reviews

4.7 Rating 3,919 Reviews
95 %
of reviewers recommend ScotClans
4.7
Based on 3,919 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read ScotClans Reviews
Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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My recommendation is that you need to increase your communications with the customer. I had to phone up to find out where my order was, has it been processed etc.
Helpful Report
Posted 4 years ago
Very satisfied with product and would shop here again. The variety and the pricing of products is better than similar shops. I never got a confirmation email of my order and was a little nervous, unsure of expected delivery times to the US but I got my order within a reasonable amount of time and just love my order. Thank you so very much!
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Posted 4 years ago
Great service! It would be nice to check the status of your orders though. I can see my account information, but no order history.
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Posted 4 years ago
Ordered Clan cufflinks & hat pin - look nice! Thank you!
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Posted 4 years ago
Very nice quality of Gow tartan scarves that I ordered for my family. Young folks into Buffalo check clothing so I thought it was a good opportunity to show them what the family tartan looks like. Everyone loves their scarf! Family name is McGowan.
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Posted 4 years ago
product was as advertised. there was some delay in receiving but that was attributable to the holidays. the only issue, not the fault of scotClans, was that the case for the cds was broken on arrival (rough handling by post office/travel) thanks for the service
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Posted 4 years ago
T he item was excellent, however it took a somewhat longer time for it to arrive than I hoped. It did not get there by christmas, but all in all everything was fine.
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Posted 4 years ago
Was disappointed with the wrapping
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Posted 4 years ago
I appreciated the exchange offered for the items ordered and not available, however I began to think they were lost in the mail and finally arrived a couple days ago, late for Christmas, but thankfully they are here - JC Cahoon
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Posted 4 years ago
Product quality and attention to detail is first rate; couldn't ask for more. Communication after the sale on order status and shipping date did not occur without prompting.
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Posted 4 years ago
Loved the way ScotClans sorted out my purchase and helped get the items I needed.
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Posted 4 years ago
the customer service and communication was very good. Unfortunately the stitching on the shirt was not so good. Too close together and several visible loops of thread which will have to cut, and hopefully wont unravel the stitching.
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Posted 4 years ago
Good. Got exactly what I wanted, wish there had been a bit more communication throughout the fulfillment process. Not a big ding. Hard to say if it was on time since no timeline was conveyed, despite a direct request for information.
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Posted 4 years ago
Not inexpensive but great quality.
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Posted 4 years ago
Your service was great. lthough i had to pay more for shipping it did arrive as projected. I ordered men's short scarves. i was somewhat disappointed with the weight. Had anticipated they would be "heavier". The recipients though were very happy with them. In the end all good.
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Posted 4 years ago
Ordered cuff links as a gift, they looked true to the image and arrived sooner than expected. I’m really happy with my purchase!
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Posted 4 years ago
A great range, and my plaid looks very good. Thankyou
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Posted 4 years ago
Took a bit longer to arrive than I was expecting, but the items are excellent, just what I wanted, and arrived safely, well packed.
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Posted 4 years ago
I received your beautiful tie in a timely manner, gift wrapped and ready for my grandson’s birthday. He wore it with pride at his Christmas party for his employees.
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Posted 4 years ago
It looks fine to me but what would I know. If I still have a home to go to after Christmas we'll rate it as a success.
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Posted 4 years ago
ScotClans is rated 4.7 based on 3,919 reviews