wrote this on Dec 18: Hello Rodger, Amanda, Rowan, and Harvey--plus Floyd the dog---- Your organization sounds like a wonderful family operation, but I certainly feel as though I've been hustled with my purchase of 11 ornaments, SC-CCCO01--Small Antique Style Christmas Ornament--at a total price of 96.64 pounds....which converts to many more dollars for me in the United States. I can't conceive that you would have made an ornament--or any display item for that matter--that has to be looked at with a high-powered magnifying glass to see the clan name. I was shocked by the size. When you say "small".....you mean really, really small. It goes into oblivion on any Christmas tree....and perhaps the only best use is to wear the item around the neck to give it any presence at all, and keep it from getting lost. Really ... do you think in good conscience you should be selling this tiny coin-size item as something to display on a tree .... or anywhere?? This does not set a good tone for your family name. I ordered the decorations for all my family members who traveled to Scotland with me and my husband last summer to visit the Maclachlan Castle, east of Loch Fyne. They were to be especially significant because we lost my husband, their father/grandfather, to cancer while still on the trip. I just want you to know my disappointment in receiving a product that is so inferior to the item expected and the price paid. No ornament to hang or display should ever be so small that, even with with my glasses and a magnifier, I had trouble discovering if you had written the correct clan name. On your webpage, I could view the ornament in full-living color as anyone would expect such an item to be seen. I did not expect a tennis-ball size ornament upon arrival, but certainly I didn't expect one either that required squinting to see. If you're not going to change the size of what you offer, I would certainly not call your product ornamentation for the tree. Thank you for your attention to my concerns, Shirley Jones 2424 Cochran Rd, #6 Lodi, CA 95242 USA