I love Scotclans for their products and for the service I have gotten in the past. I have ordered from the company for over five years. This time around, I ordered a vest on October 15, 2018 and didn't receive it until May 6, 2019. I was expecting the vest within 6-8 weeks or by Christmas--it didn't arrive for over six and a half months. The Scotclans customer service responded to my inquiries but ineffective in getting me the vest until half a year after I ordered it. Scotclans didn't offer any compensation for the wait. The explanations were understandable before Christmas, but there weren't convincing explanations in January, February, March, April and May. When the product shipped there wasn't an apology or recognition of the half year delay. I love the products, but can't rely on the company anymore.