I recently purchased a Clan Crest Mug (SC-MG07 invoice and transaction #32124) for my son's b-day. I realize it was sent all the way to Iowa, USA; but, having chosen Air-Mail for method of shipment, I was surprised it took 1 month for delivery (ordered on 7/23/19 and delivered on 8/19/19) I realize that Scotland is quite a distance from Iowa, but a month is a really long time for delivery. However, the distance somehow makes it somewhat acceptable. I had sent an email to your site (scotclans.com I tried sending to supportscotclans.com, but it came back to me as undeliverable, so sent to the scotclans.com site instead) yesterday (8/20/19) and it included a copy of the shipping/billing receipt (Clan Crest Mug - 8.33 Packaging and packing - 7.49 Gift wrapping - 7.49 Gift message - 1.68 for a total of 28.30. The prices are either Pounds or Euros, not USD dollars. The package came in a plain box with styrofoam packing and WAS NOT giftwrapped, even though you charged me for such a service; also, on your site, it shows packages wrapped in a plaid wrapping? I had also thought that the extra charge for a gift message was for a card or such and it was actually just printed on the bottom right corner of the shipping/billing receipt. That could be my bad, for assuming it would be a card of some sort. I would like to point out that the Clan Crest Mug was everything you had advertized it to be with great craftsmanship. I would think that, out of fairness and basic business practices, you would refund to my credit card the amount for services charged for, but NOT provided. I am a painting contractor running my own small business and, if I were to be so slip-shod in my dealings, I would no longer be in business. However, the fact that you sent me this chance to review you order and your business, I am assuming it was just an oversight on your part. Yesterday, I ordered a similar Clan Crest Mug for my grandson and, hopefully, you will subtract the charges not provided from the charge for my grandson's Mug on my credit card. Please show me that you are a reputable business and make this oversight charge right!!! Sincerely, John H. MacDonald 4746 W. Pt. Loma Blvd. #5 San Diego, CA 92107-1488