ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I'm truly disappointed to write this review, as this appears to be a family business which I would love to support and wish well. I bought a wool scarf in our family tartan in September 2024, for my dad's 70th birthday mid-November (Purchased through Shopify). Living overseas, I was sure 8 weeks would be enough time for shipping. The order was confirmed, but tracking never showed it had shipped. I emailed them to follow up 3 times with no replies, before lodging a complaint with Shopify the week before my dad's birthday. Suddenly, it shipped! Still zero word from Scotclans. Upon receiving the scarf (too late for the gift it was intended for) I am incredibly disappointed to say the quality is terrible. It is just cotton, with a hem folded over and stitched. It is NOT a scarf - merely a piece of fabric with a visibly stitched hem. The frayed edges are not finished and will continue to fray until there is no fabric left, just a bunch of strings. There were stray strings left all over the "scarf" from other projects - in colours that were not even on the scarf I ordered. I contacted the shop again and never heard back, until I lodged another formal complaint with Shopify. The next day I had a response from Scotclans assuring me what I received was what I ordered - unbelievable. I have a $70 (incl shipping) piece of cotton fabric that I'm being told is wool. I was told I could send it back to them (at my own cost) to receive a refund for the cost of the scarf. I am so unbelievably disappointed and cannot give it as a gift. I cannot send it back because I would actually be spending more money to do so. And I feel cheated by a company that should have provided clearer details of their product - or just not have deceived their customers, and who won't rectify the problem. Such a shame.”

Helpful Report

Posted 3 weeks ago

“Rodger from Customer service is awesome. He helped with an urgent order to New Zealand. I am very grateful for the communication & product too!”

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Posted 7 months ago

“I ordered a gift 3 months ago. ScotClans accepted payment and sent a receipt immediately, but I have heard nothing since. The website said 2-4 weeks so after that I sent a few status request emails but received no answer. My relative never received her gift. I am out money and feeling scammed.”

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Posted 8 months ago

“Beautiful ties and bow ties. I’m so happy with their quality. Thank you”

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Posted 2 years ago

“I love doing business with this company. First rate service and high quality merchanise is why I have bought their products twice.”

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Posted 2 years ago

“was very happy with my purchase, however I could not contact you on scotsclan email . Barb”

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Posted 2 years ago

“I recently brought 3 little plush lamb toys for my 3 little great nieces. They had little Macaulay clan T-shirts on them. I want these little girls to grow up with an appreciation of their Scottish heritage. My order arrived quickly just in time for Easter. The lambs were well made and very cute. As my other nieces and nephews, add more little ones to our family, I will be back to purchase more of these little lamb toys!”

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Posted 2 years ago

“I purchased my family clan tartan scarf and it arrived safely and in good condition. Definitely recommend purchasing from ScotClans.”

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Posted 2 years ago

“I’ve had various items from ScotClans over the last few years, in Ancient Colquhoun. All have been good vfm and prompt delivery, and exactly what I ordered. I wouldn’t hesitate to recommend ScotClans to anyone.”

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Posted 2 years ago

“You did well, but I had to pay 15pounds duty fee. So while you are outside EU, it is to expensiv for me to buy form you, unfortunatly.”

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Posted 2 years ago

“ScotClans is an outstanding company and their products are amazing! JC”

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Posted 2 years ago

“Hi, I am so happy for the fine plaque I bought. Just love them”

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Posted 2 years ago

“I really like it. My mother’s maiden name was Ingrid. My maiden name was Kendall. I am also going to get a Kendall shirt or sweatshirt. Thank you”

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Posted 2 years ago

“My order arrived 4weeks after Burn’s night having been ordered well in advance. It was therefore of no use to me.”

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Posted 2 years ago

“The help given made a big difference in making ScotClans my choice of supplier for my gift to a 16 year old grandson !!! He looks forward to wearing them at the next School ( in Scotland) Dance at the end of the school year !!! ScotClans will be my preferred choice for future family gifts .”

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Posted 2 years ago

“Very happy with item I purchased. Excellent service and delivery. Item was bought as a gift for wedding.”

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Posted 2 years ago

“Such a wonderful purchase ! I highly recommandé Scotclans. Un magnifique achat! Je recommande vivement Scotclans. Françoise”

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Posted 2 years ago

“You only find out how good a company is when things don't go exactly to plan ! These guys were fantastic with a great product can't fault them !”

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Posted 2 years ago

“Very helpful - when I needed an item quickly they sent it immediately. Great service.”

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Posted 2 years ago

“Excellent customer service, shawl colours and fabric 100% as expected.”

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Posted 2 years ago

ScotClans is rated 4.7 based on 3,922 reviews