ScotClans Reviews

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had hoped the tartan plaid would have been better centered on the size of the pocket square that I ordered. I also had hoped that the pocket square would have been a larger piece of fabric. Lastly, the little stick on label is a bit cheesy, wouldn't a sewn on label added a more finished and professional look? I seriously doubt that I will be a return customer. Let the buyer beware!”

Helpful Report

Posted 8 years ago

The pocket square is one of our top selling items and we have never had complaints about them before. Centering is not always possible depending on the sett and in fact if you look at the many images on the product page you will see that very few are completely centred. Given that they are normally worn folded this is rarely an issue. Also regarding size this is CLEARLY indicated on the product description. We are more than happy to accept returns on items provided you contact us first.

Posted 8 years ago

“The item (fly plaid pin) arrived in time, but the pin clip is quite stiff and difficult to turn.”

Helpful Report

Posted 8 years ago

“The Christmas ornament was really cute, the cummerbund and bow tie were not the best quality, I think they might be more appealing in a silk fabric.”

Helpful Report

Posted 8 years ago

“I wish there were a function that allowed the customer to know when the order would arrive or even a way to track the shipment once it was ordered. The product itself was wonderful, perfect, beautiful! Exactly what I wanted and my husband LOVED it! Thanks!”

Helpful Report

Posted 8 years ago

There is an option to track the order if you choose a service that includes tracking. unfortunately you went for standard airmail - the cheapest shipping option which isn't tracked, however all other shipping options have tracking all the way.

Posted 8 years ago

“Tartan was beautiful. A little disappointed in the quality of the brooch and earrings. Had they arrived a little sooner I would have ordered up. Thank you.”

Helpful Report

Posted 8 years ago

“I find it difficult to write a review of an item that I have not yet received.”

Helpful Report

Posted 8 years ago

Your order left us on December 3rd - within the recommended turnaround time noted on the order page. Unfortunately you chose the slowest postage service we have available; standard airmail which has no tracking so we have no way of giving any status update once the package leaves us. All other postage services offered have tracking. At this time of year mail services everywhere are stretched. Since the recommended last posting date to your country is December 15th then it should still reach you in time for Christmas but postal and customs clearance delays are put of our control.

Posted 8 years ago

“Actually including my name in the email would have been nice, instead of "Dear [Name]". Also, since I have several plaid scarves, including the name of the clan on the scarf would be helpful to keep them all straight.”

Helpful Report

Posted 8 years ago

“Haven't received the package yet. Never got an estimated ship date. A review at this point would not be worth anything.”

Helpful Report

Posted 8 years ago

Ronald - your order was dispatched on September 9th, an email was sent on that date to the address you registered with. You placed the order on the 5th so this was turned round in three working days, far less than we advise on the site. If you have a specific problem please email us directly at support@scotclas.com.

Posted 8 years ago

“Haven't received the order yet so cannot comment”

Helpful Report

Posted 8 years ago

Dear Jock - your order for a handmade wooden crest plaque was only placed on Saturday. As you may know from the order page this item is handmade to order and actually takes a few weeks. We will send you an email as soon as it is dispatched to you.

Posted 8 years ago

ScotClans is rated 4.7 based on 3,920 reviews