ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scarves are very nice quality. The order took a long time to arrive but assume this was due to postal services of our countries.”

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Posted 6 years ago

“Excellent service. Could not have been more accommodating . Canadian friend delighted with his tartan golf hat. Thank you so much. Elizabeth”

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Posted 6 years ago

“Great customer service & great quality products!”

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Posted 6 years ago

“What a great experience. I bought a fleece jacket and some tartan flip flops for my husband's birthday. Both items arrived a little sooner than expected (you need to factor in manufacture for personalised items) and the jacket was perfect. The flip flops had a manufacturing issue, so I emailed the support people with a photo of the problem, got a same day response and new flip flops were despatched without a requirement for me to do anything further. They've arrived now and are perfect. Thank you so much! My only advice to shoppers is to go up a size (I did) as both the jacket and flip flops sizing were on the small side.”

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Posted 6 years ago

“The tie bars and brooch were excellent. They were exactly as displayed. The delivery time was excellent.”

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Posted 6 years ago

“Very Satisfied and I LOVE my scarf. Well packaged and arriving in a timely manner. Thank You !!”

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Posted 6 years ago

“Pleased with order Spelling mistake on label "Mordern" instead of "Modern" Didn't worry us but thought you would like to know”

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Posted 6 years ago

“Very kind and helpful service. I had to wait quite long for delivery but was very happy with the products when I got them.”

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Posted 6 years ago

“Thank you for great product and very good service.”

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Posted 6 years ago

“First class service. Thank you.”

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Posted 6 years ago

“Hi Rodger and Amanda my son and I are very pleased with our clan pictures and our tartan my grandmother was born in Glasgow and were not sure were Grandpa haled from thanks for your time Orley Thompson 😎”

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Posted 6 years ago

“Excellent, fast, helpful service. Ask a question and you get a quick response. Their products are superb and kilt making by hand is amazing. I want to have a kilt made just because of their excellent craftsmanship. You have to remember everything is made by hand so it takes at least a month to receive your product, but it is well worth the wait.”

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Posted 6 years ago

“Product looks and feels good. deliver in good time.”

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Posted 6 years ago

“The tartan is absolutely beautiful! It arrived sooner than I thought it would. It was a gift for my sister, and she is absolutely thrilled!”

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Posted 6 years ago

“Really happy with the tartan cap I bought for my dad only negative was it took a long time to come but otherwise it’s lovely”

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Posted 6 years ago

“I placed an order for my wife - a sash and luckenbooth brooch. The website was really easy to use and the order came within the week which, given that it was leading up to Burns Night, was no mean feat. The sash is beautiful quality wool and the brooch is robust and well made, so the special offer was excellent value. Will definitely be using ScotClans again”

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Posted 6 years ago

“The “cooshion” cover is lovely. My grand-daughter will love it.”

ScotClans 5 star review on 12th February 2019

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Posted 6 years ago

“The selection of items is phenomenal. Items I ordered were exactly as described, in fact, the scarf was much more beautiful than I expected. Very fine quality and friendly customer service. I look forward to many more orders with ScotsClans.”

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Posted 6 years ago

“I have had nothing but excellent service and results from ScotClans over the years that have been ordering Clan merchandise from them.”

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Posted 6 years ago

“I ordered two items, which had to be made, at very short notice for Burns Night. I spoke to a very helpful lady and everything was despatched in good time.”

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Posted 6 years ago

ScotClans is rated 4.7 based on 3,922 reviews