ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a family plaque [LESLIE] for my son for his 50th birthday and was very impressed with the product supplied. The quality far surpasses the "photo image" that I was to select from and this is a pleasant surprise as you would expect the image to be great, but not necessary the product. This item was shipped to Canada, but the protective packaging by the shipper ensured that the plaque was undamaged including the inner box the plaque was in. I would happily purchase from "ScotClans" again.”

Helpful Report

Posted 5 years ago

“Excellent quality, impressive selection of clan specific items, fair price.”

Helpful Report

Posted 5 years ago

“top notch......”

Helpful Report

Posted 5 years ago

“Love the product! Great and speedy service!”

Helpful Report

Posted 5 years ago

“I recently ordered a kilt,made of a very attractive tweed material,to replace one that had been poorly made by a very well known manufacturer.I visited the premises in Leith on a dull dreich day,and received a warm welcome from the ladies there.I was accurately measured,had a much appreciated cup of coffee,spoke abouthow I wanted the kilt to be,and to my delight was even given a free lift back to waverly station.Great service! Then after a six week wait, the kilt arrived.To my delight It is better than I could have hoped for.A superb fit better than I dared hope for ! I am already wearing it in my role as guide to Dunans Castle. Many thanks,Ladies.G”

Helpful Report

Posted 5 years ago

“Good service, good quality to ...will recommend”

Helpful Report

Posted 5 years ago

“SO excited!! My order arrived in the mail today! My daughter can now wear our Clan Tartan Sash over her Wedding Dress on her special day! She will also be wearing the Luckenbooth Brooch and present it to her Groom during the ceremony. I sat with her when she opened the package and watched her nearly cry with joy! Thank you SO much!”

Helpful Report

Posted 5 years ago

“The craftsmanship of the merchandise I received was beautifully made. The attention to details were carefully done per each piece. The timely service was impeccable. I recommend your services for anyone of Scottish decent that want something hand crafted to purchase items from your website.”

Helpful Report

Posted 5 years ago

“Very easy ordering process and good communication. Purchased in Australia and delivered to England. Relatives have said the item looks very nice. Thank you”

Helpful Report

Posted 5 years ago

“The Clan Ross plaque is absolutely wonderful! The workmanship is above reproach and as a Clan member, I am so honored! Thank you so much ScotClans Caryl Ross Sanders”

Helpful Report

Posted 5 years ago

“Clan registration seemed much easier than last year!”

Helpful Report

Posted 5 years ago

“I ordered my shawl on line. It turned out beautifully.”

Helpful Report

Posted 5 years ago

“It was very nice, not too big nice weight”

Helpful Report

Posted 5 years ago

“I love my new kilt and all the products I have purchased from ScotsClans . Excellent products and customer service .”

ScotClans 5 star review on 31st March 2019

Helpful Report

Posted 5 years ago

“I love all their products and they look great. Shipping is fast and I would love to get one of each item they offer. I am proud of the Galbraith clan!”

Helpful Report

Posted 5 years ago

“Excellent customer service - swift and helpful response to my email - and what's more my Dad absolutely loved his polo shirt. Thank you!”

Helpful Report

Posted 5 years ago

“The items ordered were delivered, in good order, as advised. The prices are competitive.”

Helpful Report

Posted 5 years ago

“The product I received was excellent and even the time taken to get here was more than acceptable. However, I did send an email on Tue 26/02/2019 1:52 PM requesting that if possible, could I combine freight with a 2nd order that I was wanting to make eventually depending on this outcome. I did not receive any reply at all to my request. This was disappointing and could have kept my overhead cost down. I have since made that second order and its on its way. Kind Regards Brian.”

Helpful Report

Posted 5 years ago

“I absolutely love my new ScotClans scarf! I actually bought 4 lambs wool tartan scarves in our family’s Hunter Plaid. The wool is very comfortable against my neck, the length of the scarf is what I wanted and the colors are vibrant. I love that there is a tag on the scarf noting that it was made in Scotland. This scarf is legit. I also purchased our family Crest on Two Brooch Pins and two Kilt Pins. All are of high quality and add the perfect touch to the true Scottish look.”

ScotClans 5 star review on 27th March 2019

Helpful Report

Posted 5 years ago

“Items I ordered are great (sweatshirt & t-shirt) and they were delivered faster than I thought. I'm very pleased!”

Helpful Report

Posted 5 years ago

ScotClans is rated 4.7 based on 3,922 reviews