ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond pleased with my clan purchase! Very effortless transaction & beautiful product. Thank you.”

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Posted 6 years ago

“The item arrived in super quick time and were of superior quality and was thoroughly enjoyed by its receipients 👍”

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Posted 6 years ago

“The scarf I ordered was exactly what I wanted and it arrived in time for Christmas”

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Posted 6 years ago

“Excellent service, and customer support. The item bought was a made-to-order wooden clan plaque, which looks fantastic and is well worth the price. They even managed to get it made in time for Christmas delivery! Thank you.”

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Posted 6 years ago

“Glè mhath”

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Posted 6 years ago

“Love my order great correspondence will definitely buy again husband loved it”

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Posted 6 years ago

“My 28 year old daughter had been searching the web for a winter hat with the Robertson tartan but to no avail. Happily, I discovered ScotClans. She was thrilled to receive the hat for Christmas - wore it all day long!!! It is of extremely good quality and was exactly what she had been searching for. The service at ScotClans is impeccable. Thank you so much!!!”

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Posted 6 years ago

“Both my kilt and the customer service from ScotClans are absolutely stellar! As I contemplated spending so much money on a proper kilt, I had many, many questions, and Nikki answered each one very clearly (and very patiently!) within 24 hours. After much hemming and hawing and dithering and dallying I finally placed my order one evening -- and as soon as I got the confirmation, I realised I had somehow managed to click the wrong button for the size! In a panic, I emailed customer service asking that they pleasepleaseplease make the kilt in a different size than what I had actually ordered. Early the next morning Roger emailed me to say that he had changed the size on my order and all was well. Since receiving my kilt, I have been ecstatic -- it fits like a charm and feels amazing, and the quality of the stitching is absolutely perfect. This kilt truly will be a lifetime legacy. I am SO happy with my kilt -- and I am already saving up for another.”

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Posted 6 years ago

“Excellent quality and arrived on time”

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Posted 6 years ago

“Great quality, delivery on time, I will definitely order in the future.”

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Posted 6 years ago

“I was looking for a unique Christmas gift for my auntie, I came across your site and chose the clan Muir with tartan, crest and history of the clan. I was impressed with the quality of the frame it was in, how it was presented and also how it was wrapped. The product was received in excellent condition due to the packaging it was sent in. I was further impressed with how quickly it was completed, dispatched and received even though it was ordered during the busy Christmas period. Thank you”

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Posted 6 years ago

“Ordered from Canada and it arrived quickly and just in time for Christmas! Quality seemed good and matched the proper Crest and colours.”

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Posted 6 years ago

“Finally able to purchase the McTavish tartan. Nice quality. Easy ordering process.”

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Posted 6 years ago

“When there was difficulty with my order, ScotClans staff was very responsive and made sure that I received everything in a timely fashion. Was very impressed with the quick and helpful response. The quality of the wool tartan scarves was superb and reasonably priced. Will definitely recommend to others!”

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Posted 6 years ago

“I was very please with the service and product from the Scotclans. I waited and left a very tight time frame ordering 3 Christmas present's in November. I had e-mailed the ScotsClan and let them know I was hoping to have them for presents. I had received noticed early December that the package was shipping out of Edinburgh. I received the package two days later in Canada. I am very happy with the quality of products as well. The material and colors are beautiful! Everyone was very very happy!”

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Posted 6 years ago

“Very satisfied with the ease of ordering and the quality of the garment was excellent.”

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Posted 6 years ago

“I love my clan skirt!!”

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Posted 6 years ago

“Good quality tartan coasters swiftly delivered. Thanks.”

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Posted 6 years ago

“Thank you for expediting the shipment when your material supplier was late.”

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Posted 6 years ago

“This was a gift for my mother who is extremely proud of her Scottish heritage. The clan history was as described in a nice quality frame. I thought the company/family bio was a lovely touch. I would definitely order again from your lovely family business.”

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Posted 6 years ago

ScotClans is rated 4.7 based on 3,922 reviews