ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good overall service.”

Helpful Report

Posted 9 years ago

“I had a great first experience ordering from Scotclans. First, I was thrilled that so many items were available in the clan I was looking for. Secondly, the clan poster I ordered was very informative and looks handsome on my wall. Lastly, I can't say enough about the heather necklace I ordered, with the bird outlined. The picture did not do it justice - it is a really gorgeous piece of jewelry, nicely made, and a very unusual and way to obtain a little piece of Scotland and keep it close. I also appreciated the fact that I could use PayPal - which is what I prefer to use when I order online. I could not be happier with my first experience with Scotclans. I hope to order again in the future!”

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Posted 9 years ago

“good sevice, good quality product but expensive for what it is myou have obviously cornered the market i would not have bought from you if i could have found a cheaper outlet!”

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Posted 9 years ago

“Outanding knowledge, products and service 11/10!”

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Posted 9 years ago

“Ordered my scarf online without any problems and received the item in Australia within a couple of weeks. Very happy with the product.”

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Posted 9 years ago

“Neck tie was as advertised, heather jewelry was great gift,”

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Posted 9 years ago

“love the attention to detail”

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Posted 9 years ago

“Excellent service and quick delivery.The goods looked exactly like the pictures online.I will certainly use them again.”

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Posted 9 years ago

“I recently purchased three mousepads and a mobile phone cover. The items duly arrived this morning after approx three weeks (I'm in Australia). The quality of the items was high and I am satisfied with them. The only issue I have with my order is that from the point of ordering to the delivery I had no idea where the order was in the process. I could find nothing on your website to show that I had, in fact, placed an order at all. I think it would improve your process if an order history was included on the site.”

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Posted 9 years ago

“I was very pleased with the service I received from Scotsclan. The representative I spoke with was most pleasant and helpful in helping me place my order. I loved the Christmas ornaments in our clan tartan I ordered for my sisters and my grown children to help remember our heritage. My only concern was that I e-mailed Scotsclan support about adding an additional ornament to my order, but never heard from them. Other than this, I was very happy with Scotsclan!”

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Posted 9 years ago

“Straight forward and very good quality product.”

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Posted 9 years ago

“It is nice to have an avenue to find tartans you can trust. I live in Texas, not many tartan shops around here. I have been trying to connect with some of my roots. McClaine was the only one I knew of til just recently. Found out that my grandmother's grandmother, Myrtle Storie, might be connected with clan Ogilvie. I realize that doesn't have much to do with your level of service. Just setting the stage for why I am grateful for what you offer. Thank you, Autumn Wheaton”

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Posted 9 years ago

“Response to email was quick, providing links and suggestions. Have bought several items and the quality is great! Will buy from Scotclans again and again!”

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Posted 9 years ago

“Love your Clan Crest badges, they're beautiful. I'll be looking at your site again for more information about Clans, Tartans and other delightful products!”

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Posted 9 years ago

“Very nice to deal with. You are informed of shipping which is usually rapid. All products are top notch. Would buy with confidence any time.”

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Posted 9 years ago

“The mugs were beautiful and a good size. The order was dispatched promptly and arrived safely within days. Thank you Lynda Campbell”

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Posted 9 years ago

“Excellent service and excellent product.”

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Posted 9 years ago

“Beautifully packed. And arrived in the United States with no problems.”

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Posted 9 years ago

“The polo neck shirt with Lindsay emblem arrived in time for his birthday. Both he and I were very pleased with it. He wore it on the day itself. I was wondering if you sell a lindsay tartan neck chief or head scarf. I think our Clan ladies would enjoy purchasing these if they could be produced for us or any other Clan. If you should do or are likely to provide these at any time I am sure our webmaster would be pleased to hear from you at ClanLindsaysociety.org Thanks for the polo shirt. Anne Lindsay.”

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Posted 9 years ago

“My purchase from Scotclans was convenient and pleasant. I had a question after I placed my order and it was answered quickly and completely. Shipping times were accurate and I received my order with no problems. Quality was fine and exactly as described. I would definitely recommend their services to others. Thanks, Bob Robinson”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,922 reviews