ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have done business with Scot Clans for 2 or 3 years ,and have found them to be professional and helpful and have recommended them to friends”

Helpful Report

Posted 2 years ago

“I wanted to order the travel mug in silver with the MacFarlane clan crest for my grandson which I had seen on their website but I had left things a little late so I telephoned the Edinburgh office and spoke to a very helpful, friendly lady who assured me that I would have the mug in time for my grandson's birthday as I didn't live very far from Edinburgh. True to her word it arrived just a few days later, very well packed and just perfect. Thank you ScotClans my grandson loves it.”

Helpful Report

Posted 2 years ago

“Items arrived much quicker than I expected. Excellent quality. Am always nervous buying items online when I haven't seen them in the flesh, but was really happy with them. Wouldn't hesitate to buy form here again.”

Helpful Report

Posted 2 years ago

“Highly recommend this company. Fast delivery, great range of products to choose from, I’ll will definitely be buying from here again. I ordered our families Clan Whisky glass & Clan mug, both are super quality!!!”

Helpful Report

Posted 2 years ago

“Absolutely amazing bags I bought from scotclans. Very well made, the tartan is excellent quality and authentic, which for me is hard to find. The talent that went into crafting these bags I don't think can be matched anywhere else. (Rare tartans available too).🤗 thank you”

Helpful Report

Posted 2 years ago

“Bought a clan face mask. On looks I’ll give 10/10. On practicality I’d give it 5/10. It comes with a filter, but it’s impossible to fit a filter on it. The sides are also so wide that it opens up leaving it susceptible to germs entering/leaving the mouth. Not a tight fit that you would expect.”

Helpful Report

Posted 2 years ago

“I purchased online a Graham Montrose golf cap for my husband last December 15, 2021 that was suppose to be my christmas gift for him but until now I havent't received the same. The order number is #3336. After my online order an email was sent to me which is attached below. Tartan Shop ORDER #3336 Thank you for your purchase! Hi Lorna, we're getting your order ready to be shipped. We will notify you when it has been sent. Hope this will be given prompt attention because I sent 2 emails without response. Lorna Graham, 2413 NE Trinity Ave., Mountain Home, Idaho, 83647”

Helpful Report

Posted 2 years ago

“Customer service was excellently attentive as the purchase was a pre-Christmas birthday gift. The recipient was thrilled to have such a wonderful heirloom to pass down through the family - I can't wait to see it myself!”

Helpful Report

Posted 2 years ago

“The child’s tam is adorable and perfect! Much enjoyed.”

Helpful Report

Posted 2 years ago

“Really excellent service and quality. Ordered and received before Christmas. Got a shawl for my wife and she adores it!”

Helpful Report

Posted 2 years ago

“No es la primera vez que les compro,y la verdad es que siempre el pedido ha llegado bien y rápido dentro de lo que cabe,debido a la situación sanitaria y la que tiene que llegar a España.El único problema ahora es el pago de aduanas,que son demasiado caras,pero esto no es culpa suya.”

Helpful Report

Posted 2 years ago

“I was impressed by the knowledge of ScotClans and the beautiful framework. Thank you!”

Helpful Report

Posted 2 years ago

“Excellent. Both product and customer service is outstanding. As an international customer I found the entire process painless and professional.”

Helpful Report

Posted 2 years ago

“Loved the website and ordering system. My product arrived late, but coming from Scotland, this was not surprising. What WAS a surprise, was that the flimsy frame was broken! Now I have to dismantle the present, purchase a new frame, re-frame it, gift wrap it and present it to my friend. The frame looks cheap and looks to be pushed together, not glued, nailed or screwed. Not good ScotClans. I'm happy with everything else, including the quality of the clan history, but the presentation frame is poor.”

Helpful Report

Posted 2 years ago

Please accept our apologies for this - I wish we had more control over how packages are handled after they leave us but sadly if they are mishandled in transit it's out of our control. We've been selling these framed prints for many years and initially, we had a few problems with them being damaged in transit. we swapped to perspex instead of glass and bought in the foil bubble packs which we use exclusively for framed items and since then we rarely ever have issues. The frames are light because a heavier frame would be too expensive to send and with airmail costs, it's already expensive to ship all the way to Australia. Ill organise to refund the cost of the broken frame. Regards ScitClans

Posted 2 years ago

“Received a beautiful present for my daughter from Scot clans , absolutely loved it first class would definitely use again many thanks”

Helpful Report

Posted 2 years ago

“Very quick delivery, great service and great quality. Value for money”

Helpful Report

Posted 2 years ago

“Lovely product and excellent delivery and communication”

Helpful Report

Posted 2 years ago

“Took ages to ship, received no shipping info. Customer service didn’t respond. Horrible experience. Horrible quality of product. Have to return.”

Helpful Report

Posted 2 years ago

customer bought 2 lightweight scarves from us on 28th November. These had to be custom made but because we knew the mill was taking UP TO SIX WEEKS to make them we ordered the cloth from them and made them ourselves to EXACTLY the same standard. In doing this we got them out IN THREE DAYS! sadly though a package travelling OVER 3 THOUSAND MILES in the middle of a pandemic with mail services disrupted like never before then took a few weeks to get there. the customer then complained that this wasn't what they wanted despite the very clear description on the website - then claimed they had ordered from us lots of times. We checked this - they ordered a lambswool scarf two years ago - this order was for a different type of scarf and they were upset that it was..... different. We eagerly await the scarves coming back to us but guess what, they've never arrived - I wonder if the slow mail service might be an issue? (scratches chin). We don't mind bending over backwards but it's irritating when someone takes that opportunity to kick you in the nuts.

Posted 2 years ago

“Happy New Year to you all, many thanks for completing my order for golf cap and club covers that are excellent quality in my clan tartan colours.”

Helpful Report

Posted 2 years ago

“I purchased a pewter sporran flask with clan crest engraved. My husband's clan did not show in the dropdown menu but Scotclans was able to find the perfect crest and send it to the engravers - no extra charge! Result was a gorgeous product at a great price delivered surprisingly quickly to northern Canada. I have the store bookmarked for future purchases, and recommend them most highly to anyone looking for quality highland purchases at very fair prices.”

Helpful Report

Posted 2 years ago

ScotClans is rated 4.7 based on 3,921 reviews