ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love everything they carry. I had to order another Clan Scarf because my puppy eat mine. Loved looks the same as the older one and that just shows me that the product is consistent. Thank you.”

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Posted 2 years ago

“I am very pleased with my purchase and was really surprised how quickly my order arrived here in Australia! Thank you so much! I highly recommend this site.”

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Posted 2 years ago

“Lovely Product! We had a great experience from the website, all to our front door in Canada. Thank you :)”

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Posted 2 years ago

“Placed an order on 11/29 for a Christmas gift. Paid $10 in shipping for a $23 order. Never received tracking info and finally emailed twice when I hadn’t received the order by 12/15. Received email stating it was shipped on 12/13, and it would take another 2-3 weeks to arrive —-clearly after Christmas. They stated I didn’t not pay for tracking so they couldn’t provide more info. This has been a disappointing experience when I ordered this a month in advance and paid another 50% over the purchase price for shipping and neither received the product or tracking for the product. Cannot recommend.”

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Posted 2 years ago

Ok first of all the order was received on November 29th but we didn't get it till the start of business on the 30th. This was for a custom made item in a rare tartan. This was dispatched on the 3rd of December so less than 4 days to custom make and dispatch the item. The customer has several options regarding tracking - this customer opted for the cheaper one (Standard Shipping (not tracked) ) It even says 'not tracked' on the option so of course, we can't track the parcel. Customer shipping to an APO address, which always takes longer. The package is literally leaving the UK, then being posted to the USA then going back to Europe. I fail to see how someone doesnt understand this when it's their own address. From our experience 'off base' addresses always work better.

Posted 2 years ago

“Great products at a reasonable price. Shipping is fairly fast, considering the state of the US Post Office at the present. Good selection of tartans and history of each is helpful!”

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Posted 2 years ago

“I bought a large Gordon Clan shield for my brother's 40th. This was made and shipped to Australia promptly and he is thrilled with his present!”

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Posted 2 years ago

“Excellent service would definitely recommend.”

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Posted 2 years ago

“The plaque was a gift so I have only seen an email photo from the recipient who loves it. It looks beautiful and is in a place of honor in his home. Thank You!”

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Posted 2 years ago

“Ordered 2 ties, one child’s, one adult and 2bow ties, one child’s and one adult. They are lovely quality, such nice material and much brighter than anticipated. Can’t wait for my family to wear these. Delivered in one month which I was very happy with.”

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Posted 2 years ago

“Great service and fast delivery”

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Posted 2 years ago

“Love browsing at ScotClans looking at Scottish tartans and other’s”

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Posted 2 years ago

“I have ordered multiple times from ScotClans over the past several years. Each time the products were lovely, exactly as described, and arrived timely and intact. The customer service was prompt, professional, and always a pleasure to deal with. I highly recommend Scots Clans for their amazing products and a great company!”

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Posted 2 years ago

“My experience with ScotClans was exceptional. The tartan they prepared for me is beautiful. My wife loved it. The service before, during and after the transaction was outstanding. Amanda was especially helpful and supportive. Their products are as outstanding as their service. I could not recommend them more highly. James Carland, North Carolina, USA”

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Posted 2 years ago

“Dry efficient company. I received my order in record time,actually much quicker than an order placed in my own country. Everything was just as on the website. Very happy with the purchases.”

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Posted 2 years ago

“Excellent service and great product.”

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Posted 2 years ago

“Child’s Morrison tartan cap was well made & of quality material. Bought for a 2 year old he has yet to grow into it a bit but very satisfied with product.”

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Posted 2 years ago

“Great service! Have never been disappointed.”

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Posted 2 years ago

“I live in the United States and have been purchasing products from ScotClans for years. Everything, without exception, has been of the highest quality and 100% as advertised! I recently purchased a dress kilt which was perfect in all respects. I was fortunate enough to exchange a wonderful series of texts with Amanda while she was creating the kilt and the final product exceeded my highest expectations! You have a customer for life!”

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Posted 2 years ago

“First off, I am living in CA (USA) and first engaged ScotClans a couple of years ago to create a kilt for me. I have found the back & forth communication to be professional and rapid. Over the years I have purchased several other items from ScotClans, all based upon my previous experiences...all VERY POSITIVE! I will continue to not only purchase things from them but also will continue to refer other customers to them. I love supporting a small shop that believes in the products that they sell. Thank you ScotClans for all you have done and will do for others!”

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Posted 2 years ago

“I’m very pleased with the kind service and the quality of the products!”

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Posted 2 years ago

ScotClans is rated 4.7 based on 3,921 reviews