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ScotClans Reviews

4.7 Rating 3,921 Reviews
95 %
of reviewers recommend ScotClans
Company Reviews Metrics Info
4.7
Based on 3,921 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read ScotClans Reviews
Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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5
Valarie King
Valarie King
Verified Buyer
“I am very happy with my purchase from Scot Clans and would highly recommend them to my friends.”
ScotClans 5 star review on 15th August 2019
Helpful Report
Posted 4 years ago
4
Michael McNeil
Michael McNeil
Verified Buyer
“I recently purchased this Clan Badge from ScotClans. And it is a beautiful Clan Badge. However, as it was advertised, I believed that it was a smaller version of the standard Clan Badge (of which I have a few). This one is still beautiful. But not as small as I had hoped. But it is the best one that I have purchased so far! Outstanding!”
ScotClans 4 star review on 15th August 2019 ScotClans 4 star review on 15th August 2019
Helpful Report
Posted 4 years ago
5
SHELLEY KURVERS
SHELLEY KURVERS
Verified Buyer
“I ordered a beautiful clan tartan sash and pin when I was visiting Scotland from Canada. It is absolutely lovely - I'm so happy with them.”
ScotClans 5 star review on 17th July 2019
Helpful Report
Posted 4 years ago
5
Sarah Mckay
Sarah Mckay
Verified Buyer
“You kept me up-to-date with the shipping of my order and delivered a fantastic product. I’m delighted to have a little piece of my family’s ancestry here in the US. Many thanks.”
ScotClans 5 star review on 16th July 2019
Helpful Report
Posted 4 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Ordered the new "Made in America with Scottish Parts" t-shirts in adult sizes. After some thought, asked if it was available for children. They made my wish come true, created it and added to same package so there was only 1 shipping fee. They even arrived in time for our town's 4th of July parade which was just terrific news. Amanda made it all happen! Thank you!”
ScotClans 5 star review on 15th July 2019 ScotClans 5 star review on 15th July 2019
Helpful Report
Posted 4 years ago
5
Michelle Williams
Michelle Williams
Verified Buyer
“This is the third time I have ordered a product from ScotClans. They have not disappointed! My banner/wall hanging is perfect. The embroidery of the clan crest is fantastic. Delivery to Australia was without fault.”
ScotClans 5 star review on 14th June 2019
Helpful Report
Posted 4 years ago
5
Hazel Greenhouse
Hazel Greenhouse
Verified Buyer
“I bought a light weight tartan scarf in my clan colours (Lennox) and a clan crest of the same. Both took a bit of time getting here but then both had to be made to order, which makes me feel a bit special. ;) Both are excellent quality and worth waiting for. I'd recommend ScotsClans to anyone looking for their clan's paraphernalia and even thoughtful and special little gifts for friends and family.”
ScotClans 5 star review on 11th June 2019
Helpful Report
Posted 4 years ago
4
William MAYNARD
William MAYNARD
Verified Buyer
“The Clan badge that I purchased was as detailed and arrived safe & sound "down under"”
ScotClans 4 star review on 10th June 2019
Helpful Report
Posted 4 years ago
5
Julie Wright
Julie Wright
Verified Buyer
“Both the products I received were in excellent condition I am very pleased with my order. When I made an enquire about my order they answered me the same day. Very good service.”
ScotClans 5 star review on 9th June 2019
Helpful Report
Posted 4 years ago
5
William Brown
William Brown
Verified Buyer
“My clan Kerr badges arrived safely, packaged well, and in a timely manner. I am completely satisfied with my experience and would shop with you again.”
ScotClans 5 star review on 9th June 2019
Helpful Report
Posted 4 years ago
1
Walter Chessa
Walter Chessa
Verified Buyer
“Product was not what I ordered and product arrived wet and moldy. I ordered a green hat with tartan and received a black hat. Packaging was weak and allowed water inside thus product came with mold. This is the second time they have mis-represented the product. After the first time I was offered a small discount on my next order. That didn't happen. I will never shop there again.”
ScotClans 1 star review on 28th May 2019
Helpful Report
Posted 4 years ago
from the website description of this item: "Sorry we are unable to specify the colour of the main part of the baseball cap unless orders are placed for 10 of more." This is clearly printed in the description. regarding the condition it arrived in we are sorry that it dod not reach you in the same condition it left us - items are wrapped carefully and appropriately for the item being sent - in this case it was in a padded envelope which is usually more than adequate - we cannot be held responsible for items that have clearly been abused in transit and you really should take this up with your local postal service - these cap left us in perfect condition and we've used this type of packaging for decades with very few problems.
Posted 4 years ago
5
Rieko Takarada
Rieko Takarada
Verified Buyer
“ScotClans processed my order swiftly and their gift wrapping was hearty. Despite of oversea order, my purchase was delivered only several days later. I found their option of message card was excellent, though the printed message could use cooler fonts. My husband, from Clan Fraser really loved the Kilt Pin and proudly put it on our wedding day. The Kilt Pin will have passed to his son in the future. Thank you so much, Rodger & Amanda Moffet !! You made our day ♡”
ScotClans 5 star review on 25th May 2019
Helpful Report
Posted 4 years ago
2
Andy Berkbigler
Andy Berkbigler
Verified Buyer
“I love Scotclans for their products and for the service I have gotten in the past. I have ordered from the company for over five years. This time around, I ordered a vest on October 15, 2018 and didn't receive it until May 6, 2019. I was expecting the vest within 6-8 weeks or by Christmas--it didn't arrive for over six and a half months. The Scotclans customer service responded to my inquiries but ineffective in getting me the vest until half a year after I ordered it. Scotclans didn't offer any compensation for the wait. The explanations were understandable before Christmas, but there weren't convincing explanations in January, February, March, April and May. When the product shipped there wasn't an apology or recognition of the half year delay. I love the products, but can't rely on the company anymore.”
ScotClans 2 star review on 20th May 2019
Helpful Report
Posted 4 years ago
5
Gerard Cardinal
Gerard Cardinal
Verified Buyer
“I needed a small piece of tartan for a project. ScotClans came through with a pocket square! Just the right size and just the right Tartan. Thank you!”
ScotClans 5 star review on 2nd May 2019
Helpful Report
Posted 5 years ago
5
Marion Ritchie
Marion Ritchie
Verified Buyer
“I am very pleased with my purchases. They arrived very quickly considering they came from U. K.”
ScotClans 5 star review on 24th April 2019
Helpful Report
Posted 5 years ago
4
A Lee
A Lee
Verified Buyer
“Very pleased with the product...the packaging and the timely delivery. Would have appreciated that the card had been hand written as opposed to typed on a sticky piece of paper and attached inside. Would recommend that card be personalized by being hand written. A Beautiful Clan Guthrie Crest and a lovely thistle on the card. Hanging beside the MacDougal Clan Crest.”
ScotClans 4 star review on 22nd April 2019
Helpful Report
Posted 5 years ago
5
Richard King
Richard King
Verified Buyer
“I love my new kilt and all the products I have purchased from ScotsClans . Excellent products and customer service .”
ScotClans 5 star review on 31st March 2019
Helpful Report
Posted 5 years ago
5
Donna Artrip
Donna Artrip
Verified Buyer
“I absolutely love my new ScotClans scarf! I actually bought 4 lambs wool tartan scarves in our family’s Hunter Plaid. The wool is very comfortable against my neck, the length of the scarf is what I wanted and the colors are vibrant. I love that there is a tag on the scarf noting that it was made in Scotland. This scarf is legit. I also purchased our family Crest on Two Brooch Pins and two Kilt Pins. All are of high quality and add the perfect touch to the true Scottish look.”
ScotClans 5 star review on 27th March 2019
Helpful Report
Posted 5 years ago
5
William McCurdie
William McCurdie
Verified Buyer
“I am extremely pleased with my purchase from scotCLANS. Their customer service department quickly acknowledged receipt of my order via email. Then a short time later informed my that my order had been dispatched, again via email and included a tracking number. It arrived in good order some days ahead of what I anticipated. The product is just as described. I ordered a light wool scarf with the Stuart of Bute tartan. My wife and I will be visiting Scotland again this May and I wanted to display the tartan that the McCurdie family is a sept of. This scarf fits the bill! I love the fact that scotCLANS is a family run enterprise. In fact, we will be spending a night at Carberry Tower Mansion House and plan to visit the Royal Yacht Britannia. It seems scotCLANS is right along the way. Perhaps we'll stop in and thank you in person. Also, check out the wealth of "all things Scot" on their website. Terrific job all 'round!”
ScotClans 5 star review on 6th March 2019
Helpful Report
Posted 5 years ago
5
Mary Podojil
Mary Podojil
Verified Buyer
“The “cooshion” cover is lovely. My grand-daughter will love it.”
ScotClans 5 star review on 12th February 2019
Helpful Report
Posted 5 years ago
5
Bill McIntyre
Bill McIntyre
Verified Buyer
“My dad was over in Scotland in the 90's for training on a helicopter simulator. He flew helicopters for the Canadian Coast Guard. He put in 32 years before he retired. On his trip over there he bought me the MacIntyre crest badge. I misplaced it and decided to get another one. One day in the future I would like to visit Scotland to retrace my dad's Scottish family history. Thank your excellent service in allowing me to purchase you fine crafted badge.”
ScotClans 5 star review on 10th February 2019
Helpful Report
Posted 5 years ago
5
R Bennett
R Bennett
Verified Buyer
“I bought the Davidson’s Tartan mini sash, which arrived very quickly and was beautifully made. I enjoyed wearing it for Burns Night.”
ScotClans 5 star review on 6th February 2019
Helpful Report
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Very happy to receive my beautiful sash a week before Burns Night. I was especially impressed, as the sash was mailed to the U.S., which often takes more time. From order to delivery, less than three weeks. The quality of the sash is perfectly nice - perhaps even better than I anticipated.”
ScotClans 5 star review on 4th February 2019
Helpful Report
Posted 5 years ago
5
Matthew Wallace
Matthew Wallace
Verified Buyer
“Excellent quality / design. I'm a stickler for details, and there is nothing that has been compromised in the design and build of the plaques I ordered - especially the extra large crest. I'm very impressed and very proud to have this plaque. Well worth the price. The turnaround time was actually shorter than I expected due to the handmade nature of the crest, but once again, no compromises were made. Thank you for your dedication ScotClans and family!”
ScotClans 5 star review on 17th January 2019
Helpful Report
Posted 5 years ago
5
Gretchen Leary
Gretchen Leary
Verified Buyer
“The McIntyre keychain I ordered was absolutely beautiful and he he absolutely loves it.”
ScotClans 5 star review on 11th January 2019
Helpful Report
Posted 5 years ago
5
Pamela Benning
Pamela Benning
Verified Buyer
“The hat arrived on time and it is wonderful. I have a large head and it fits perfectly. The inner band is quilted and very comfortable and warm. The faux fur (black) is of high quality and the tartan is bright and high quality as well. I am thinking of ordering another in the hunting tartan. Thank you”
ScotClans 5 star review on 10th January 2019
Helpful Report
Posted 5 years ago
5
William Boughton
William Boughton
Verified Buyer
“Selection of clan items was very extensive. Although the item I ordered took a while arriving, as I did not choose a faster shipping, it arrived in good order. I was very pleased with the shirt that I recieved. Good quality and attractive. Proud Scot!”
ScotClans 5 star review on 30th December 2018
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Posted 5 years ago
5
Rachelle Lattiak
Rachelle Lattiak
Verified Buyer
“Excellent product we love it. Took a while to get here, but thats expected. Lovely”
ScotClans 5 star review on 19th December 2018
Helpful Report
Posted 5 years ago
5
Heather Taylor
Heather Taylor
Verified Buyer
“Packaged arrived as expected and the tartan ribbon I ordered is beautiful. Thank you for having lesser known clan tartans. This ribbon is exactly what I needed to complete my Christmas wreath. Thank you!! Heather Taylor”
ScotClans 5 star review on 16th December 2018
Helpful Report
Posted 5 years ago
5
Irene Howard
Irene Howard
Verified Buyer
“My husband loves the Modern Blair hat, necktie, and scarf that I purchased for him from ScotClans. They are made with exceptional quality. He even wore them on our cruise. Thank you!”
ScotClans 5 star review on 14th December 2018
Helpful Report
Posted 5 years ago
ScotClans is rated 4.7 based on 3,921 reviews
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