ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been dealing with Scotclans for quite a few years & have always found them to be very friendly , helpful & punctual. I had the pleasure of meeting Rodger & Amanda & the staff when I was in Scotland recently when I picked up my order while I was in Edinburgh & it was lovely to finally meet the people I've been dealing with over the years. A very well run business , very helpful staff & a delight to meet them face to face.”

Helpful Report

Posted 9 years ago

“Was looking for several different items, from t-shirts to a clan crest bookmark. Everything I wanted was available from ScotClans. Ordering was a breeze, payment easy with PayPal, and I received the package quickly and in excellent shape. Plus, everything was exactly as described; have already worn the t-shirts and read one book. Working on reading the second book. Will definitely purchase from them again. PS If I ever make it to Edinburgh, would love to meet the owners. Great products and service.”

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Posted 9 years ago

“The staff could not have been more helpful. They managed to rush the order, with engraving, and have it delivered in time for my sons graduation despite the fact that I had left it very late. My thanks go out to them.”

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Posted 9 years ago

“accomplished my wedding day order with very short notice arrived the day before the big event . FIRST CLASS SERVICE WILL NOT FORGET THE EFORT PUT IN TO MAKE THE DAY HAPPY AND A BIG SUCSSESS again thanks”

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Posted 9 years ago

“Mary cumming I am very happy with the things I have bought from your company”

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Posted 9 years ago

“My son really lives the tie I ordered for him for his birthday. I did have to contact them regarding my order and they responded very quickly. The tie is beautifully made and I would certainly order from ScotClans again. Since I am in the U.S.; it was processed quickly and delivered promptly when the tie was ready from the mill. Thank you for a superior product!”

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Posted 9 years ago

“Very good customer service and very quick delivery really happy would order from them again and pass them on to friends and family”

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Posted 9 years ago

“Arrived quickly. The quality is brilliant.. went down well at the wedding!”

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Posted 9 years ago

“I have ordered twice and both times I loved the products and the service. Will definitely be ordering again. Will be visiting the shop this weekend as I'm visiting Edinburgh this weekend.”

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Posted 9 years ago

“Very happy with the service a pleasure to do busyness with.”

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Posted 9 years ago

“Wonderful product; excellent service”

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Posted 9 years ago

“ScotClans has fabulous customer service and really great products!”

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Posted 9 years ago

“The tie I ordered was exactly as I hoped it would be. Great quality. My husband was very pleased!”

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Posted 9 years ago

“My order was received in a timely manner and is excellent quality!! Am very happy with my purchase from Scotclans and will definitely order from them again when I want something pure Scotland! Thank you so much for your excellent service - love the products I received!”

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Posted 9 years ago

“Bought a few gifts for Canadian friends with Scottish heritage. Excellent choice of gifts available and reasonable cost. Ordering process was very straightforward and delivery was very quick and efficient. Very pleased with my purchases, as I know our friends will be with their gifts! Thank you, ScotClans.”

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Posted 9 years ago

“Beautiful shawls. Softer than I'd hoped. Good quality. Arrived sooner than expected, too.”

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Posted 9 years ago

“Very quick delivery of the key ring and it is very good quality would recommend this to all”

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Posted 9 years ago

“The DVD's were delivered faster than expected, the quality was great, made my wife and I feel like we were back in Scotland. Thank you very much, Allen McDaniel”

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Posted 9 years ago

“Recently ordered some family/clan items. One of the items was mispackaged. Within 26 minutes of my email Scotclans had contact the manufacturer, identified the problem, and arranged shipment of the replacement items. Couldn't be happier with the items or the service. Thanks Amanda!”

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Posted 9 years ago

“I love my new phone case. It's beautiful, fits the phone perfectly and it's high quality. The tartan and crest are spot on.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,922 reviews