ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great response, very happy with product I ordered n received , live in Australia so bit of a wait , but all very good am very pleased!”

Helpful Report

Posted 6 years ago

“My goods arrived well packaged and within the time frame specified. They have previously gone the extra mile to make sure I received my order for a special function by posting to me at my hotel abroad.”

Helpful Report

Posted 6 years ago

“The online service and ordering is second to none, easy and user friendly. Great service from start to finish.”

Helpful Report

Posted 6 years ago

“I wrote this email to You earlier concerning my order of clan Forbes phone cover and I would like to have some information about the matter, please. "To whom it may concern Hello, I ordered a Samsung Plastic Phone cover for Samsung S9 on July 25. The cover arrived on september 6th, but it was not for the S9. It was bigger in size (I think it is for the S9 plus) and I would like to return it and I would like to have the black S9 cover instead. In the sales receipt (transaction ID: 25193) the cover is marked as S9 cover. How do I need to proceed for the change? with best wishes, Juha Lakka"”

Helpful Report

Posted 6 years ago

“Great service. I couldn't believe how quickly the parcel got to Australia and the products were lovely. Thank-you.”

Helpful Report

Posted 6 years ago

“Everything has arrived in good condition and is exactly as represented.”

Helpful Report

Posted 6 years ago

“Responsive to enquiries and timeline for delivery”

Helpful Report

Posted 6 years ago

“Very disappointed with both service and quality of product, I was looking forward to receiving t shirt but disappointed that it took around 6 weeks to receive item and then to find that for the price it was only an iron on transfer and not a laser print as I expected, I will not be using company again”

Helpful Report

Posted 6 years ago

“I am so very happy with the quality of the merchandise I received from you recently! The craftsmanship in the purse I received is exquisite! Thank you! I will proudly carry it on my first trip to Scotland next year. My father's birth place!!”

Helpful Report

Posted 6 years ago

“The golf towels with the Abernethy crest turned out great! I'm looking forward to ordering again”

Helpful Report

Posted 6 years ago

“Brilliant scarves, 4 very happy Camerons here in NZ.”

Helpful Report

Posted 6 years ago

“It was really great my wife to be really limes the love mortife on it. Thank you very much.”

Helpful Report

Posted 6 years ago

“Wonderful service as described love it”

Helpful Report

Posted 6 years ago

“Scarf made of lovely quality wool. Arrival earlier than expected. Thank you so much.”

Helpful Report

Posted 6 years ago

“Customer service very unhelpful. Requested a refund or would have been happy to exchange for larger size but would not do this. Said item was custom made but it was an item that could have been used again as not worn.”

Helpful Report

Posted 6 years ago

“Great communication & service, excellent product. I would defiantly use ScotClans again & I would strongly recommend to others.”

Helpful Report

Posted 6 years ago

“Wish their customer service unit was more responsive. Received no purchase confirmation or shipping timing, and they did not reply when I queried both matters.”

Helpful Report

Posted 6 years ago

just checked our system - order confirmation email sent out, also dispatch email sent - no record of any emails received from this customer using the email address in the original order or order ID. delivery time was as stated. possibly wrong email address entered on the original order or customer has a spam filter.

Posted 6 years ago

“I ordered a waistcoat in june and only received it In September . D During this time I wrote asking to change the size from 38 to 40 inches. I received no reply. So you have not got a satisfied customer I am afraid, in fact I was surprised to get your request! June Spencer”

Helpful Report

Posted 6 years ago

This was a custom made silk waistcoat - i can see several emails in our system that were all answered apart from the last one - there was communication with the customer all through the process - this included informing the customer that the tartan they had chosen was out of stock and the mill was reweaving it. It was explained that this process can take several months to go through the weaving queue. We use small independent mills based in Scotland and this sort of thing cannot just be rushed through

Posted 6 years ago

“The golf cap I ordered for my husband is fantastic he loves it so we're both really pleased. It will look great on the golf courses in and around Melbourne Australia”

Helpful Report

Posted 6 years ago

“For many years I have been a customer of Scotclans and have always received not only excellent products but warm friendly service where much help is given in connecting Family names to their correct clans so that lots of items can be purchased as gifts for relations and friends e.g. wedding gifts and new baby presents. Although we never met, Margaret and I became really good friends. Mavis Crozier Northern Ireland”

Helpful Report

Posted 6 years ago

ScotClans is rated 4.7 based on 3,921 reviews