ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a few queries which were answered promptly and personally. The goods came quickly and I was very pleased with the quality - and the service!! Thank you.”

Helpful Report

Posted 7 years ago

“My package arrived in excellent condition. Very well packaged.”

Helpful Report

Posted 7 years ago

“The team at ScotClans went out of their way to get my order to me in time for my wedding in Australia. Friendly, fast and so accommodating of our time line, I highly recommend their products and service. KC Perth Australia.”

Helpful Report

Posted 7 years ago

“My wife loves her Outlander-inspired ring. Just wishes it had half sizes too. Not the first time we’ve purchased through you all and far from the last time. We love this website!”

Helpful Report

Posted 7 years ago

“Since my First Order on 22 July 2014 all the goods I have ordered from ScotClans have been of high quality, well made, matched what I ordered and received through post in excellent condition and in reasonable time. Looking at the Scotclans Site I like to see the team working in good friendly environment and also looking to see what the three lovely dogs are doing. I also appreciate your efforts in producing interesting articles and photographs of your travels around Scotland.”

Helpful Report

Posted 7 years ago

“The scarf was exactly as described and quickly sent. Thank you Scotclan!”

Helpful Report

Posted 7 years ago

“Wonderful product bought for my granddaughters christening”

Helpful Report

Posted 7 years ago

“I received my order in a prompt time and in great condition. I am so pleased with everything I ordered. I love ScotClans and will keep ordering from them.”

Helpful Report

Posted 7 years ago

“I was able to find the right tartan for my family gift - it is just perfect!”

Helpful Report

Posted 7 years ago

“This is a very nice tam. It is much prettier and more colorful than it appears in the swatch on the website. Shipping took nearly 3 weeks (to USA), but it was worth the wait.”

Helpful Report

Posted 7 years ago

“Quite satisfied. High quality products and VERY congenial/helpful service. Remarkable assortment of very unique products.”

Helpful Report

Posted 7 years ago

“Nikki and others helped tailor my order to what I needed, and took my payment info over the phone. They were all very helpful. And it only took a few days for the package to get from Scotland to Canada.”

Helpful Report

Posted 7 years ago

“I wanted to surprise my husband with a ‘Clan’ tie. The gift shop was easy to navigate and my items were in stock! They updated me when my items shipped. The quality was wonderful and beautiful. He was so excited! He will be wearing his ‘Clan’ tie and pocket scarf on Easter! Thank you ScotClans”

Helpful Report

Posted 7 years ago

“the order was for my wife”

Helpful Report

Posted 7 years ago

“Fast and efficient service, product was received in good order. Thanks”

Helpful Report

Posted 7 years ago

“Ordering was simple despite the currency exchange. I absolutely loved the product I received and plan on making another purchase soon.”

Helpful Report

Posted 7 years ago

“The scarf was beautiful and the quality was worth waiting for but I did think the turn around time was rather lengthy. Your Customer Service team is great .. Thank you”

Helpful Report

Posted 7 years ago

“I just love this beautiful wool scarf...it arrived in about 10 days, and I have worn it since. I am planning on visiting Scotland in September and will proudly have my clan scarf on!!”

Helpful Report

Posted 7 years ago

“Everything went well as usual”

Helpful Report

Posted 7 years ago

“I purchased the Gunn Clan wool scarf. It is lovely, quality of wool is excellent. Currently using as a table top scarf. Many thanks.”

Helpful Report

Posted 7 years ago

ScotClans is rated 4.7 based on 3,922 reviews