ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kilts as always are gorgeous. Quality products like these take time, but it might be neat to update the customer once in awhile on the progress. Give Tipsie and ear scratch and pat on the head from us. Jamie & Pat Kebba”

Helpful Report

Posted 5 years ago

“Great people to work with and the ties look fantastic.”

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Posted 5 years ago

“So beautiful and the company is very professional. communication is fabulous”

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Posted 5 years ago

“Our parcel arrived to New Zealand ahead of schedule + was in perfect condition. It was exactly what we had ordered + we were delighted with our purchase. We’ll definitely be using them again. Thank you.”

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Posted 5 years ago

“The order took about 2-3 weeks after shipping, to get to me on the west coast of the US. However, the order was accurate and in good shape when it arrived. I'm happy with the products I bought. Thanks!”

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Posted 5 years ago

“Couldn't ask for better . Thanks for helping me celebrate my sons' heratage. They are so proud of their ancestry. Now they have something to display.”

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Posted 5 years ago

“Great service and super fast delivery”

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Posted 5 years ago

“Prompt efficient service. Two children's kilts professionally made with good quality material. Thank you James M Grant Victoria, British Columbia.”

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Posted 5 years ago

“I was most impressed with the lengths the staff went to obtain an Ancient Lamont scarf for my son's partner who was visiting from the USA. It arrived in plenty time and she was done delighted with it. It is now in Virginia, USA. Good job well done.”

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Posted 5 years ago

“Thank you for your careful packing and prompt shipping of my order. The items arrived in perfect condition across the pond, and we are very happy with the quality! Thanks for such good service!”

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Posted 5 years ago

“Happy with my purchase, a hand fasting scarf for my son's wedding. Bride and groom to be are happy with it too. Thank you. 😃”

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Posted 5 years ago

“Wanted a black & red plaid cap. Found one here at Scotclans and ordered it. It is listed as 100% wool. What I received had wool but it is thin and honestly I am not satisfied with it. Found one at Walmart for a fraction of the cost and it is a far better hat. Thicker, wool, sturdier and the adjustment for sizing is very nice. Clamp it to size that fits and the end of the band tucks into a slit and is hidden. The adjustment for the Scotclans hat is Velcro and the ends stick out. Sorry for a not so good review but that is how it goes sometimes. The acceptable rating is giving it the benefit of the doubt. Meh would be more appropriate.”

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Posted 5 years ago

“Beyond my expectations. Very impressive. Fabric was perfect !”

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Posted 5 years ago

“Scotclans customer service and communications is third rate. Ordered and Email Confirmation on 12/4. No mention of time. Emailed CS on 1/5 and was told need to made and 2-3 weeks. Emailed SC on 30/5 requesting an update. NO REPLY, Email again 4/5 Requesting Update - NO REPLY. The case will lodged with www.consumeradvice.scot tomorrow and I am not happy the service, contact and outright ignorance. Lift your game - Grant Wollongong NSW Australia Clan Mackenzie descendant.”

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Posted 5 years ago

“My mothers maiden name is Crosbie, and she is over the moon and i've a cousin who is also a Crosbie and she is currently doing a family tree.”

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Posted 5 years ago

“This is a wonderful piece to add to my tartan wardrobe. I highly recommend this. The fabric is light but warm making it wonderful for evening.”

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Posted 5 years ago

“I love my cap.”

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Posted 5 years ago

“Product was not what I ordered and product arrived wet and moldy. I ordered a green hat with tartan and received a black hat. Packaging was weak and allowed water inside thus product came with mold. This is the second time they have mis-represented the product. After the first time I was offered a small discount on my next order. That didn't happen. I will never shop there again.”

ScotClans 1 star review on 28th May 2019

Helpful Report

Posted 5 years ago

from the website description of this item: "Sorry we are unable to specify the colour of the main part of the baseball cap unless orders are placed for 10 of more." This is clearly printed in the description. regarding the condition it arrived in we are sorry that it dod not reach you in the same condition it left us - items are wrapped carefully and appropriately for the item being sent - in this case it was in a padded envelope which is usually more than adequate - we cannot be held responsible for items that have clearly been abused in transit and you really should take this up with your local postal service - these cap left us in perfect condition and we've used this type of packaging for decades with very few problems.

Posted 5 years ago

“Everything ordered came well packed and in good condition. All the items are really nice and the colors were vivid. Everything exceeded my expectations. I would recommend this shop.”

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Posted 5 years ago

“ScotClans processed my order swiftly and their gift wrapping was hearty. Despite of oversea order, my purchase was delivered only several days later. I found their option of message card was excellent, though the printed message could use cooler fonts. My husband, from Clan Fraser really loved the Kilt Pin and proudly put it on our wedding day. The Kilt Pin will have passed to his son in the future. Thank you so much, Rodger & Amanda Moffet !! You made our day ♡”

ScotClans 5 star review on 25th May 2019

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews