ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a clan bookmark for a friend and were pleasantly surprised when it arrived. Handmade and very decorative. Can't fault the workmanship and quality of the product. Would highly recommend you”

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Posted 5 years ago

“Nice bookmark, smaller than expected.”

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Posted 5 years ago

“No comment”

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Posted 5 years ago

“Item didn't arrive when I was told it would + no message as requested.”

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Posted 5 years ago

“I ordered 2 clan scarves and they were beautiful. I had them sent regular post and they arrived sooner than I expected.”

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Posted 5 years ago

“Hi: My order finally arrived after 2.5 weeks compared to 1.0 week with other UK orders. I am very pleased to have a Lumsden tarten scarf (my mothers family) to keep the memory alive of our Scottish ancestry in New Zealand.”

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Posted 5 years ago

“Superb service, quick communication, and the wee teddy was exactly what we expected. Beautiful.”

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Posted 5 years ago

“Fast & efficient service, thank you.”

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Posted 5 years ago

“The qualty of the tshirt seems really good. it is a present so hasn't been washed as yet. thanks Fiona Dorward”

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Posted 5 years ago

“ScotClans were truly amazing. Great customer service and replied instantly to all my emails. Their products are of beautiful quality. I will definitely be buying from them again.”

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Posted 5 years ago

“I was very impressed with the customer service aspect of the business and very impressed with the quality of the items ordered and delivered.”

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Posted 5 years ago

“Excellent service, a beautifully crafted plaque now my wife wants me to order one for her ,no problem 2 on wall will look good,thanks”

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Posted 5 years ago

“Next time i will pay for faster shipping!”

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Posted 5 years ago

“Fantastic products, great service. I have bought from ScotClans a couple of times and would highly recommend. They have amazing products and always friendly and easy to deal with. Fast shipping too - they send my products all the way to Australia and they always arrive quickly and in perfect condition. Love this store!!!”

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Posted 5 years ago

“Can not complain. I ordered cufflinks for my other half as a wedding present. They arrived in the post when they said they would be delivered (I live south West England). The quality was very good and my partner loved them. Win win. I would definitely use ScotClans again.”

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Posted 5 years ago

“Very well done quality and exillent customer service”

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Posted 5 years ago

“My order was very small but everything was just as I had expected. Good quality and a fair price.”

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Posted 5 years ago

“When Scotclans website was down last year I had to phone them. They were friendly, helpful and polite. That is why I come back. Big bonus is that I didn't have to wait long for my orders to be fulfilled. Thank you Scotclans”

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Posted 5 years ago

“received my order in time and in good condition.”

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Posted 5 years ago

“Have used Scotclans before and went well. This time it was terrible. I provide Clan pins to all immediate family members. I intended to do so at engagement party of my 2nd son. Ordered with plenty if time. Site said item was in-stock. Turns out that was innaccurate at best. Almost 2 months &still don't have product. NO COMMUNICATION from Scotclans to me about alleged errors by their supplier.... ever. Totally unprofessional and unacceptable. Simply an, oops were sorry.... our supplier pooched it. NO SCOTCLANS, YOU BLEW IT. It's your supplier, your customer, and yes YOUR failure. Don't use Scotclans. They are not dependable, reliable, or competent. I have reached out to them twice now with no 0roduct still. They have never initiated any contact to me about a known supplier issue, per themselves. Total lack of class! Go elsewhere.”

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews