ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, fast, helpful service. Ask a question and you get a quick response. Their products are superb and kilt making by hand is amazing. I want to have a kilt made just because of their excellent craftsmanship. You have to remember everything is made by hand so it takes at least a month to receive your product, but it is well worth the wait.”

Helpful Report

Posted 5 years ago

“Product looks and feels good. deliver in good time.”

Helpful Report

Posted 5 years ago

“The tartan is absolutely beautiful! It arrived sooner than I thought it would. It was a gift for my sister, and she is absolutely thrilled!”

Helpful Report

Posted 5 years ago

“Really happy with the tartan cap I bought for my dad only negative was it took a long time to come but otherwise it’s lovely”

Helpful Report

Posted 5 years ago

“I placed an order for my wife - a sash and luckenbooth brooch. The website was really easy to use and the order came within the week which, given that it was leading up to Burns Night, was no mean feat. The sash is beautiful quality wool and the brooch is robust and well made, so the special offer was excellent value. Will definitely be using ScotClans again”

Helpful Report

Posted 5 years ago

“The “cooshion” cover is lovely. My grand-daughter will love it.”

ScotClans 5 star review on 12th February 2019

Helpful Report

Posted 5 years ago

“The selection of items is phenomenal. Items I ordered were exactly as described, in fact, the scarf was much more beautiful than I expected. Very fine quality and friendly customer service. I look forward to many more orders with ScotsClans.”

Helpful Report

Posted 5 years ago

“I have had nothing but excellent service and results from ScotClans over the years that have been ordering Clan merchandise from them.”

Helpful Report

Posted 5 years ago

“I ordered two items, which had to be made, at very short notice for Burns Night. I spoke to a very helpful lady and everything was despatched in good time.”

Helpful Report

Posted 5 years ago

“Very pleased with the T shirt I bought and the service.”

Helpful Report

Posted 5 years ago

“The tee shirt I purchased was XL, my normal size. However it fits like a large and is too small. Disappointed in WV!”

Helpful Report

Posted 5 years ago

“Lovely item, but failed to arrive in time for birthday. Delivery was too slow!”

Helpful Report

Posted 5 years ago

“I had previously bought myself a clan badge and I was so impressed with the quality and service recieved that I bought a clan kilt pin and antique pin to give as gifts at my wedding for my brother and my mum. The service and quality was just as good this time. I will not hesitate to use Scotclan again If I ever want anything else”

Helpful Report

Posted 5 years ago

“My dad was over in Scotland in the 90's for training on a helicopter simulator. He flew helicopters for the Canadian Coast Guard. He put in 32 years before he retired. On his trip over there he bought me the MacIntyre crest badge. I misplaced it and decided to get another one. One day in the future I would like to visit Scotland to retrace my dad's Scottish family history. Thank your excellent service in allowing me to purchase you fine crafted badge.”

ScotClans 5 star review on 10th February 2019

Helpful Report

Posted 5 years ago

“Excellent product & excellent customer service”

Helpful Report

Posted 5 years ago

“I am very happy with the quality of the products and the customer service!”

Helpful Report

Posted 5 years ago

“I will take a second to review the Polo (since you asked). The tail or bottom of the shirt is toooo short to adequately stay inside your pants after tucking in. If you don't move, its fine but the shirt bottom comes out of the pants with simple movement as walking. It wasn't what I expected.”

Helpful Report

Posted 5 years ago

“Shop elsewhere. Don’t even try to order a scarf, it’ll never get made and you’ll never get it. Ordered in early December, by early February I get told it still hasn’t been made!”

Helpful Report

Posted 5 years ago

“parcel arrived quickly and was well wrapped to prevent breakages. will shop here again”

Helpful Report

Posted 5 years ago

“Very pleased with the license plate of the family Clan. The service was fast and efficient. Will be ordering again!”

Helpful Report

Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews