ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my scarf, well made and Customer support excellent”

Helpful Report

Posted 5 years ago

“Great products at reasonable costs. Delivery was longer than I expected but arrived in time for the birthday!”

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Posted 5 years ago

“I was basically pleased, but slightly disappointed that the MacKinnon modern hunting tartan of the mini-sash does not quite match that of my kilt. Although the hose are a little large, they are lovely. Thank you for the free hose. Plan to wear the accessories with my kilt in the near future.”

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Posted 5 years ago

“Belonging to one of the less known clans it is not easy to find exactly what we need. This we did through ScotClans, quickly, easily and at a reasonable price - thank you!”

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Posted 5 years ago

“Very nice material, though shipping was slow considering I paid extra for rapid shipping and it was an off-the-rack item with no measurement required.”

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Posted 5 years ago

“Very happy with what I ordered and delivery.”

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Posted 5 years ago

“Used Scotclans for the 1st. time for a few small gifts this year for family living France and found them helpful and pleasant to deal with.. Service was 1st class, Goods arrived as promised.”

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Posted 5 years ago

“Love everything, except the scarf is too short.”

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Posted 5 years ago

“I am extremely pleased with my purchase from scotCLANS. Their customer service department quickly acknowledged receipt of my order via email. Then a short time later informed my that my order had been dispatched, again via email and included a tracking number. It arrived in good order some days ahead of what I anticipated. The product is just as described. I ordered a light wool scarf with the Stuart of Bute tartan. My wife and I will be visiting Scotland again this May and I wanted to display the tartan that the McCurdie family is a sept of. This scarf fits the bill! I love the fact that scotCLANS is a family run enterprise. In fact, we will be spending a night at Carberry Tower Mansion House and plan to visit the Royal Yacht Britannia. It seems scotCLANS is right along the way. Perhaps we'll stop in and thank you in person. Also, check out the wealth of "all things Scot" on their website. Terrific job all 'round!”

ScotClans 5 star review on 6th March 2019

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Posted 5 years ago

“Fantastic service, the items i ordered were perfect. Very happy and will definitely be ordering again”

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Posted 5 years ago

“Second time I have bought on line and can’t fault it! Website is easy to use, personal reply to any queries always very prompt. I enjoy the newsletter I receive via email and congratulate you on a wonderful shopping experience! From Scotland to New Zealand is “easy easy!””

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Posted 5 years ago

“The scarf I ordered is exceptionally nice. It was a birthday gift for my wife to celebrate her Scottish heritage. Unfortunately I went the cheap route on delivery, so it arrived a couple of weeks late. Again that was my choice. I just didn’t realize that airmail could somehow take three weeks to get from Scotland to Florida. Might I place another order? Certainly, but in a more timely manner. Again, I am very pleased with the scarf. More importantly, my wife loves it!”

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Posted 5 years ago

“Very helpful advice on selecting the 'correct' tartans, and the product was of excellent quality. Thank you again!”

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Posted 5 years ago

“Easy to order my kilt and the quality was amazing.”

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Posted 5 years ago

“No response to my email, or phone call, bad customer service”

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Posted 5 years ago

“The tablemats and coasters are just what I was looking for. Thank you for your quick service!!”

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Posted 5 years ago

“I ordered a very nice tie clip, it is of good quality. It took 3 weeks to arrive which I thought was reasonable given the ordering, mailing and duty process. There was a great choice of products on your website! I would order again from your company.”

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Posted 5 years ago

“My purchase experience was great, customer service is clearly very important to this family business. I purchased an item as a gift and we were both amazed at the quality. This was truly an art piece, outstanding quality. I cannot say enough about this company. Thank you so much”

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Posted 5 years ago

“I was very happy with the quality of product, service, and speed with which I received the plaque. The man to whom I gave it as a birthday gift was overjoyed to receive it. Thank you for all you did for me. Sincerely, Ann Watson PS: Nova Scotia (New Scotland) is in the midst of a deep freeze - the temps are hovering around -16 degrees with wind chills of -30 degrees. There was a snow storm last night with some areas getting as much as 55 cm of snow. We in Bridgetown are expecting 35 cm of snow tonight and early tomorrow morning.along with ice pellets.”

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Posted 5 years ago

“We are very pleased with our family crest. It is absolutely beautiful. My husband is very proud of it. Thank you for your excellent work.”

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews