ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The corsage is lovely and every effort was made so that it was just what I wanted. Thank you”

Helpful Report

Posted 7 years ago

“The product was great but the communication was lacking. It took a long time to get the product that was ordered and no reply was received from emails sent in regards to status.”

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Posted 7 years ago

“Elliott Tie Order 15949 8 May 2017 “Your order has been processed and subject to acceptance will be dispatched as soon as possible” Scotclans. 30 May 2017 “My sincere apologies for the delay of your ties. We have received one and are just waiting for the second to come in. I have been chasing the mill about this order and a few others I will contact them again this morning to make sure we get it in as soon as possible” Nikki-Support...Is there a special occasion for which they are needed? Yes,ties needed for grandson graduation 1-2 June 22 June 2017 “So sorry about this delay. The mill made an error and only made up one tie instead of two. I have just been on the phone with them asking why we haven't received the second tie and they have apologised for the error and the second tie is being rushed through now. It will be completed next week and both ties sent to you” Amanda Support. 3 July 2017 “Your order (Ref No: 15949) has been dispatched. Please find the invoice attached”.Scotclans. 12 July 2017 Ties received. Discrepancy. Ordered Two Modern Elliott. Received One Modern. One Ancient See photo attached Please send one Modern Elliott tie”

Helpful Report

Posted 7 years ago

“After finding that my Great Grand Mother who was a McNaughton; I did research through census records and birth and death records. I was able to trace my Grand Parents back to Bladen and Cumberland North Carolina that contained many Scottish Immigrants. ScotClans.com help me with finding my Grand Parents Clan name was MacNaughton. With ScotClans I'm able to purchase the MacNaughton tartan colors and other items to show a part of my heritage that I'm proud of. I will surely return ScotClans for other purchases.”

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Posted 7 years ago

“Lovely mug thank you”

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Posted 7 years ago

“Item exactly what I was looking for. Fit perfectly.”

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Posted 7 years ago

“Excellent service, easy, hassle free internet ordering,& speedy delivery. This is our 3rd order, would highly recommend, customer service via telephone is brilliant, lovely to hear those soft Scottish accents! Very good quality items, wouldn't dream of going anywhere else, thank-you ScotClan.”

Helpful Report

Posted 7 years ago

“We ordered Hunter Tartan bow ties and a pocket handkerchief for our Wedding on Sunday 30th July 2017 and they made it here to Brisbane Australia in time and the service and tracking from purchase was fantastic. The items look great and thank you. Alan Hunter & Adrianne Brandon”

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Posted 7 years ago

“Very Quick dispatch of the ordered item.”

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Posted 7 years ago

“Fast postage to Australia and very pleased with product”

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Posted 7 years ago

“The Rose Clan shirt for my daughter was well received! Size and color were perfect! Thank you!”

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Posted 7 years ago

“ScotClans is a great website, and if you ever have a question or have a problem, their customer service is great! So if you ever want memorabilia from Scotland, I would definitely recommend this site.”

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Posted 7 years ago

“I have always been happy with my purchases from Scot Clans the quality is superb and never disappoints me I love your site Norma”

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Posted 7 years ago

“I bought a tote bag and use it everyday at the gym. It is all that I thought it would be.”

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Posted 7 years ago

“I was very happy with my order. It came fairly quickly and was beautiful. I will order again.”

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Posted 7 years ago

“order never received!!!!!!!!!!!!!!!!!!!!”

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Posted 7 years ago

“As expected an excellent service provided by a trusted and previously used company”

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Posted 7 years ago

“Produced exactly what was ordered. Can't ask for anything more!”

Helpful Report

Posted 7 years ago

“Everything was perfect. From the initial phone call that I made for an enquiry which was handled in such a professional, correct and polite and friendly manner to receiving exactly what I thought I had ordered from the photograph and description in just a few days to where I live outside of the UK, on the continent. Fantastic service.”

Helpful Report

Posted 7 years ago

“Late delivery, no communication, applied additional delivery charge without authorisation and fails to follow up on customer complaints! Would not use this company again nor would I recommend.”

Helpful Report

Posted 7 years ago

Firstly our apologies there was a mis communication regarding the postage upgrade. The customer asked for postage to be upgraded to next day delivery which we did but did not make it clear that this was charged and not free. We have refunded the postage upgrade charge. Regarding 'No Communication' I can see from our system that there was an email exchange between the 14th and 15th of June when the customer requested the shipping upgrade so it is untrue that there was no communication. We have had no subsequent emails or telephone complaints so we have nothing we could have responded to - the item was a few days behind schedule in processing because the order was for more than we normally hold in stock of this item.

Posted 7 years ago

ScotClans is rated 4.7 based on 3,921 reviews