ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as described and shipped very quickly, would recommend!”

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Posted 4 years ago

“Products are always excellent quality. Fun finding new clan products. 👍”

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Posted 5 years ago

“I purchased similar items last Christmas season and am a repeat customer this year.”

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Posted 5 years ago

“I liked it but I usually manage to get them a bit longer which is important for Handfasting. Please let me know in future if the tartan I have chosen cannot manage an extra 20cm.”

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Posted 5 years ago

“Easily navigated website. Great selection of clan products.”

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Posted 5 years ago

“After ordering I was kept up to what was happening with my order.received it quickly. It came wrapped up lovely very satisfied with the service I received.”

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Posted 5 years ago

“Wonderful site and great service. Orders are promptly filled and shipped. I live in the United States and receive my orders in a matter of days. Thank you for wonderful service and quality items. I have not been disappointed by anything I have ordered from ScotClans.”

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Posted 5 years ago

“Fast delivery and nice scarf.”

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Posted 5 years ago

“The Dunbar History Plaque will be the perfect gift for my daughter for Christmas. It arrived in a timely manner and safely. I was very pleased with my purchase. I will be making other purchases from ScotClans in the future.”

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Posted 5 years ago

“Prompt, efficient and helpful service. Very happy with the coasters.”

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Posted 5 years ago

“The Clan Crest Sgian Dubh was as good as it appeared in the advertising and I will buy it again as a present to friends and family”

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Posted 5 years ago

“I love the Falconer teardrop necklace that I ordered.”

ScotClans 5 star review on 17th November 2019

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Posted 5 years ago

“Ordered a 4” quaich which arrived earlier than expected. Unfortunately the box was damaged in a couple of places as the cup was put in upside down and the handles made two holes in the box. Very nice Item with good weight. I am sure my husband will love it. Only regret was i wish i had the clan name engraved. I thought it would be on there with the crest but that was my miss not yours. Will be making more purchases in the future. Thank you ScotClans.”

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Posted 5 years ago

“I received my order and was dissapointed with the quality and sent you an e-mail asking for details to return the item and get a refund I am still waiting to hear from you. Very poor service”

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Posted 5 years ago

“The quaich was absolutely stunning can’t wait to give it to my son and his wife at there wedding reception.Delivery time was amazing would recommend your company to everyone will definitely be buying more thankyou”

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Posted 5 years ago

“My purchase arrived in less time I thought it would and I'm very happy with the pin I bought. I will keep your information on my file and hope to make further purchases in the future. Thankyou.”

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Posted 5 years ago

“I recently purchased a pewter and leather Clan Crest Keyfob (item code AP-CKR1) as a gift for a discerning friend who values his Scottish heritage dearly. Both the leather and the pewter crest are satisfyingly thick and hefty, perhaps more so than web photo can convey. I wanted something of solid quality, not a "trinket," and that is just what I received. Do take care to allow time for unexpected delays when ordering (a manufacturer's issue caused fulfillment time to U.S. to be longer than advertised), but customer service promptly resolved concerns. Feeling confident this one will please!”

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Posted 5 years ago

“Lovely scarf and brooch, and packaged well too.”

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Posted 5 years ago

“The product was really good quality and the packaging was sleek and perfect for a present even if I did not chose the “gift” option. Sadly, it arrived so late (like month and a half after ordering it) that I’d had already broken up with my boyfriend by the time, so I really did not know what to do with the present :).”

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Posted 5 years ago

“Order arrived safely. Beautifully made lovely material. Happy with it.”

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews