ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order made it all the way to Alberta, Canada very quickly and the tartan was exactly what I was looking for! Love it!!!”

Helpful Report

Posted 3 years ago

“Swift service - quality items - very happy customer. Thank you 🙏”

Helpful Report

Posted 3 years ago

“Imagine my trepidation ordering my Effie bag from New Zealand. How long would it take to arrive? What if I didn't like it? It looked lovely on the excellent website, but could the colours be true? I needn't have worried. ScotClans' friendly staff made sure I could see what the finished product would look like, and the colours were chosen with care. The bag arrived much quicker than I could have hoped for, and it is divine. The colours, the quality of the fabric, the sewing are all excellent. Now I can wear my tartan in a whole new, stylish way!”

Helpful Report

Posted 3 years ago

“Very satisfied”

Helpful Report

Posted 3 years ago

“I am very happy with the plaque I bought from Scotclans. It is just as I expected and was dispatched promptly. My suggestion for improvement is to warn international customers not to waste their money on "International Tracked" shipment as the tracking does not work - refer my emails to Amanda on 5 and 12 March. Kind Regards Terry”

Helpful Report

Posted 3 years ago

“I ordered a gift for my Mother, and we were both very pleased with what we received. It was a pin, which she wears with pride. I will definitely order again in the future. Great gift ideas. Thank you.”

Helpful Report

Posted 3 years ago

“I send you a picture, thank you for your email”

ScotClans 5 star review on 5th April 2021

Helpful Report

Posted 3 years ago

“Everything was prefect. Great communication; fast response; excellent product!”

Helpful Report

Posted 3 years ago

“Thank you ScotClans for offering a quality garment at a reasonable cost.”

Helpful Report

Posted 3 years ago

“There proved to be a very long delay from order date to delivery. Only after I queried this did you chase up the order from the mill. i would have expected better service.”

Helpful Report

Posted 3 years ago

“A fine hat. A MacQueen hat is hard to come by here in the mountains of Colorado! Standard shipping was better than expected too.”

Helpful Report

Posted 3 years ago

“My mini kilt is better than I honestly could have imagined!! It is beautiful. Thank you to all of the folks at ScotClans who made it so amazing!!”

Helpful Report

Posted 3 years ago

“I have bought several things from ScotClans and have been delighted with them. I order by phone and Imfind them very friendly and helpful. The things I have have always been of high quality and different from the usual run of the mill things.”

Helpful Report

Posted 3 years ago

“Great customer service. Prompt response. Item was well packaged. Fast delivery considering I'm in the US. I will buy from them again.”

Helpful Report

Posted 3 years ago

“I !ove the tartan terrier keychains that I purchased! They are a bit to large (I feel) to use on my keychain but is a cute accessory on a pocketbook, book bag or backpack. They will be a perfect Christmas gift for some of my family members.”

ScotClans 5 star review on 21st March 2021

Helpful Report

Posted 3 years ago

“Great site with great selection... I’m in Texas USA so shipping takes a bit but we’ll worth the wait. Highly recommend”

Helpful Report

Posted 3 years ago

“The wallet exceeded my expectations and I'm well pleased with it. I would have liked to order a clan tie clasp minus the tie as I already have one.”

Helpful Report

Posted 3 years ago

“My parcel of tartan material arrived yesterday, on the Ides of March. The material is so beautiful (strength and color of the yarns, substantial weight, smooth and silky touch) that I have already forgotten how long it took to get here! The Royal Stewart is familiar and perfect. The Old Sutherland (ancient), with its medium blue and sage green hues, is a fine complement to the Royal Stewart. They would look good together in a patchwork kilt (!). It is a tribute to the quality of the weavers' work that the material I received is unwrinkled and unblemished, after the rigors of the shipping process. The outside of my package looked like a worn,drop-kicked football.”

Helpful Report

Posted 3 years ago

“Great service! Gorgeous kilt. Timely. Great quality. I would order again!”

ScotClans 5 star review on 16th March 2021

Helpful Report

Posted 3 years ago

“Scotclans always gives the best service. I can place my orders easily and the packages arrive quickly and well packed. This time I ordered an iPhone case with my clan badge and tartan. It is sturdy and attractive. I also ordered tartan facemasks with removable filters. Soft and smooth and fit securely. Clan motto pewter napkin rings are substantial and very attractive. I am very satisfied with all my purchases.”

Helpful Report

Posted 3 years ago

ScotClans is rated 4.7 based on 3,921 reviews