ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service well packaged and arrived in good time. I will definatly purchase again”

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Posted 7 years ago

“Order process was simple and easy to use. Shipment was quick. The added information provided on the articles about the clan was an extra plus+++. Will order from here again!!”

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Posted 7 years ago

“Excellent customer service, fast shipping and outstanding items!”

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Posted 7 years ago

“Lovely quality items at a good price!”

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Posted 7 years ago

“Just received a MacLachlan golfshirt from Scotclans. The transaction (Scotland to US) was seemless; the product excellent. Always try to deal with a family business. Will buy from Scotc”

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Posted 7 years ago

“Since installing tartan plaid carpet in my "Lady Cave", I am all about plaid and have been looking everywhere for accessories. I have been unable to find many of the things I want here in the US. I'm am amazed at the convenience and how economic it is to shop in other countries. Thank you for making my experience so easy and for the adorable notebooks!”

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Posted 7 years ago

“Just wish I had found ScotClans sooner. Wonderful company ready to help. First class attention to requirements. Will be using them time and time again for presents with our family Clan.”

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Posted 7 years ago

“The quality of the items and the serious of the team”

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Posted 7 years ago

“Good quality, fast service, but were surprised by the duty and tax invoice from FedEx. We assumed all had already been paid. Don't mind paying what's due, but were surprised by this additional charge. Something may have been the fine print, but I must have missed it. Thanx none-the-less.”

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Posted 7 years ago

“Great customer service! Love the glass votive candle holders I purchased, which were beautifully packaged in separate boxes with a tied ribbon on top and with our clan name also printed on the box. Great range of products and will definitely be a return customer”

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Posted 7 years ago

“This was the second tie I ordered from Scotclans and the workmanship and quality it second to none. My first tie was made from my family tartan and the second was made from the tartan of County Down both are of unmatched quality and beauty I won't hesitate to purchase additional items from Scotclans in the future.”

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Posted 7 years ago

“First off let me just say thank you to Amanda who walked me through the whole process of getting my Kilt to fit properly. I have two kilts that are not wool nor are they from the mother land Scotland. This is my first wool kilt and from Scotland. Amanda made some suggestions and I trusted her, and I was not disappointed. The quality of the kilt is amazing. It fits and lays really nice. I don't believe I'll ever wear my other kilts again. Scotclans were really great to work with and I will for sure buy another kilt in the future from Scotclans. Job well done, Brett E. Young”

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Posted 7 years ago

“I ordered some items for a family Scottish weekend. Great quality and service. Using FedEx my parcel was received within 2 weeks from order in Australia. Definitely recommend.”

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Posted 7 years ago

“No complaints”

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Posted 7 years ago

“I have ordered twice from ScotClans and they exceeded my expectations both times. Their craftsmanship is top quality and I was very impressed in the amount of detail that went into their work. I am a very happy customer. Thank you!”

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Posted 7 years ago

“I was very pleased with the quality of the merchandise, and the promptness of the delivery. Will definitely order from here again.”

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Posted 7 years ago

“Excellent customer service, very helpful and went out of their way to be of assistance”

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Posted 7 years ago

“The merchandise was of far better quality than I expected. Service was also excellent. Contact I made regarding arrival was addressed immediately. If I had one suggestion, it would be to make shipping times very obvious - also tracking information, if possible.. I suspect at least a portion of customers are Americans, and like me, probably don't read the details. All I took time to see was "air mail", not understanding that "overseas air mail" has a different meaning than what I erroneously concluded.”

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Posted 7 years ago

“Beautifully made wooden crest that takes pride of place by our front door. Many thanks for the excellent service.”

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Posted 7 years ago

“So excited to receive our beautifully crafted purchase. Thank you, a pleasure to deal with. 😊😊”

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Posted 7 years ago

ScotClans is rated 4.7 based on 3,921 reviews