ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hamilton masks were perfect! Items arrived safely and quickly. The hardest part is notifying my credit card so a foreign purchase can go through! Will buy from them again, I am certain!”

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Posted 3 years ago

“I have ordered various items over the years from ScotClans. Have always been very happy with the quality of the items as well as the relative promptness of the shipping (I am in the USA so expect a delay).”

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Posted 3 years ago

“Always keep you informed about the status of the order.”

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Posted 3 years ago

“Good service, beautiful product (Scarf)”

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Posted 3 years ago

“I receive my framed item. There was a tiny crack in the glass, but not noticeable. The pin was awesome. Thanks”

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Posted 3 years ago

“Came quite quick and very impressed with the glass I ordered will definitely be ordering more”

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Posted 3 years ago

“products are top notch, prices are reasonable, and delivery is quick. Excellent people & company”

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Posted 3 years ago

“Great gift with amazing stitching of the crest.”

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Posted 3 years ago

“The service was really good. It was a Christmas present and it came on time and the quality was very good. The scotsman it was intended for was very happy.”

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Posted 3 years ago

“I was very pleased with the service. My order was delivered on time and I was really happy with the quality of the t-shirt I ordered.”

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Posted 3 years ago

“ScotClans is a very nice company to order from. I ordered two items and both were good quality. We were very satisfied with each item. They were packaged well and arrived in good condition. The ordering was straightforward. Their website was easy to access and maneuver. Their communication was very good. I was notified by email when my order was received and when my order shipped. Also, I had a question which I wrote about. I received an answer promptly...thank you!”

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Posted 3 years ago

“The tie and the tie pin are great. Both look great! Considering the concerns around th eworld, the delivery time was good!”

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Posted 3 years ago

“Amazing service! Will definitely order from here again.”

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Posted 3 years ago

“Thank you! I received my items in Australia very promptly. The framed clan motto and tartan was in perfect condition. The jewellery is exquisite. I love them.”

ScotClans 5 star review on 13th January 2021

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Posted 3 years ago

“Last summer, I ordered a Maclean of Duart Modern face mask and it looked great, but it was very small. It barely covered from the tip of my nose to the front edge of my chin. It measures 6 inches across and 4 3/8 inches top to bottom. I asked ScotClans customer service if it was possible that they sent me a child's size instead of the regular by mistake? A representative of the company named Nikki replied, "The mask you received is an adults regular, I've just measured my own which is the same I'm afraid." I wrote back: "That's disappointing to hear. I'm not a large person, so I went by the item's description, which said the regular would be ideal for most people, and the photo on your website, which shows the mask coming up just under the eyes and well below the chin. The one I have is very small compared to that image and pretty much useless for me to wear." I heard nothing further regarding any sort of remedy and decided it wasn't worth the trouble or expense to initiate a return from the United States. I would like to order other items from ScotClans but I'm not sure I want to take the risk that what I end up receiving will live up to what I see on the website.”

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Posted 3 years ago

“I was delighted to find a mug of the Mar Clan and ordered one for a friend at Christmas. It arrived in time, was well packed and he is delighted with it. Thanks very much for excellent service. Happy New Year!”

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Posted 3 years ago

“I bought as a present and the receivers of same were absolutely delighted. I was dealt with extremely well and everything went extremely well. I shall be visiting your website again for certain.”

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Posted 3 years ago

“Beautiful high quality cufflinks. Beautifully packages. Made a lovely present thank you !”

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Posted 3 years ago

“Always awesome products. Have bought many items over the years, and have always been satisfied. Will buy again from you. You are my favorite place to shop for unique and beautiful gifts.”

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Posted 3 years ago

“Purchased handfasting ribbons all the was from the United States. Received quickly and we love them! The embroidery was a great touch!”

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Posted 3 years ago

ScotClans is rated 4.7 based on 3,921 reviews