ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These cuff links were purchased as a gift, just before Christmas for my father who loves wearing the family tartan. I was really worried I had ordered them too late as I am in Australia... but they turned up with in a week abs were a huge hit Christmas morning. The box they came in made it was simple but in a good way... highly recommended”

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Posted 3 years ago

“With the order placed three weeks before Christmas and with a delay in stock availability I still received my order before Christmas 2020. Great communication and service. I should also say this was an order placed from Australia.”

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Posted 3 years ago

“Bought a Christmas gift which arrived quickly and was perfect for the recipient. I'll definitely be looking to buy again!”

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Posted 3 years ago

“This was suppose to be a Christmas present but did not arrive until last week. I will reserve judgement as to whos fault this was because of the Virus. However, I can usually get a delivery from China in about a week. As to the item itself, I have not been able to give it to my friend yet.”

Helpful Report

Posted 3 years ago

This was ordered on December 13th - 12 days before Christmas - it was made and sent out two days later - well under the normal timeframe. However the customer decided to choose the slowest possible service to the USA. Postal services from the UK to the USA have been hit really hard and USPS has really struggled - despite this situation the customer decided to file a PayPal dispute even though the order was on its way. The delay in arriving was absolutely down to the mail services chosen and not in any way our fault - however as of today - despite the customer admitting above that the order was received last week they have not shown the decency to close the dispute. We will reserve judgement on whether this is an attempt to defraud us or just an oversight.

Posted 3 years ago

“It fit perfectly and it is very good quality.”

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Posted 3 years ago

“Very good service. Prompt reply to a query. Family crest, as a gift, arrived before expected date and looked even better in real life.”

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Posted 3 years ago

“I ordered some tartan swatches just before total lock down. My order was shipped speedily and it was received in Australia within 2 weeks. I am grateful Scotland processed my order so efficiently.”

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Posted 3 years ago

“Great service all round”

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Posted 3 years ago

“The clan tie and scarves I ordered came in good time and they are lovely. Very soft and great material. I would order from this shop again!”

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Posted 3 years ago

“Great, fast service. Great quality. Ordered several times. One was sent to an old address and returned to them. ScotClan norified me, got my correct address and resent item at no additional charge! Now that's awesome customer service!! Great job ScotClan!”

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Posted 3 years ago

“Absolutely love the product; disappointed my order did not make it in time for Christmas. However, my inquiry was replied to asap and all mail everywhere was slowed down this past holiday. I will shop with you again!”

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Posted 3 years ago

“Everything came nicely wrapped in tissue paper. The tie, handkerchief, scarves, golf hat, and sweatshirts I ordered all seem to be great quality. Customer service was great when I had questions. Thank you ScotClans; my family loved and raved about their Christmas gifts!”

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Posted 3 years ago

“The tartan plaid lambs wool scarf was beautifully made and so soft! Lightweight but cozy and warm.”

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Posted 3 years ago

“The tee shirt and plaque were great! Very well done, and something my son will be proud to display. Thank you. N. Hardin”

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Posted 3 years ago

“Great products, customer service was very helpful.”

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Posted 3 years ago

“Very pleased with the product, especially the tie. Next order, I will be sure to get tracking on the package so I will know where it is in transit (my mistake, not yours).”

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Posted 3 years ago

“Fabulous! I ordered a fleece zip up for my brother-in-law and then added another for my nephew which was processed immediately. Both arrived before Christmas to the US which was better than most items I ordered from US vendors! The jackets were well made and my family loved them! Thank you!”

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Posted 3 years ago

“Wonderful quality scarves and hats! A+”

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Posted 3 years ago

“Good doing business, Wife (Scot ) very happy”

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Posted 3 years ago

“I would purchase again and again from this company not only was my product superbly made but the customer service was fantastic! unheard of these days in the realm of online and no personalize service.. I would highly recommend purchasing from here. Even from being from two different countries the customer service was superb”

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Posted 3 years ago

ScotClans is rated 4.7 based on 3,921 reviews