ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a delight to receive the silk ties. The earlier ones are still in use of course, but it is good to be able to choose.”

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Posted 8 years ago

“I ordered 2 ties & a money clip. When I hadn't received them when I expected to I emailed Scotclans who very quickly replied explaining that one of the ties was being made, I explained that these were for Xmas / b'day presents & so could they send the other 2 items separately but fortunately the tie was ready so all arrived in plenty of time! Great communication & service, very pleased with quality of products & my husband was over the moon with his money clip! Thanks, will definitely use again!”

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Posted 8 years ago

“Friendly and personal service with fast delivery, and in time for Christmas! Excellent choice of products and website is easy to navigate. Thank you ScotClans!!”

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Posted 8 years ago

“They were extremely accommodating during the busy Christmas season. They made excellent suggestions To purchase items I needed to research our Scottish heritage. They helped me with my order and sent by FedEx in time for Xmas morning. I am very happy with ScotClans.”

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Posted 8 years ago

“The ordering process was simple, the product arrived quickly and the quality was very good. Thank you”

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Posted 8 years ago

“Excellent product/”

ScotClans 5 star review on 10th January 2017

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Posted 8 years ago

“Beautiful handmade quality and fabrics. Sizing just perfect. Notification of shipment arrivals is much appreciated.”

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Posted 8 years ago

“The customer service is second to none! I'm always thoroughly impressed at your staffs efforts to get orders out quickly especially when I'm a dafty and leave it until the last minute to order. Products are great quality and a little different to your standard present.”

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Posted 8 years ago

“We bought several items and they were all nicely made and beautiful. A pleasure to do business with them.”

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Posted 8 years ago

“they got the order correct and delivered it before I expected. would recomend them to anyone”

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Posted 8 years ago

“My purchase of 10 Colquhoun Christmas Ornaments arrived even sooner than I expected, before Christmas and I was able to give some as Christmas gifts to my family. The ornaments arrived in perfect condition and looked even nicer than the photos. I love them. I have alrady recommended your site to my family and friends, very impressed. Thank you”

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Posted 8 years ago

“Overall, the quality of the product and the customer service is wonderful. There was some lag time (1-2 days) between order and shipment with no communication about shipping, until I contacted ScotClans. The issue was resolved immediately, and I received my order in a very short period of time. My order was a Christmas gift, and I was thrilled with the packaging. I will return as a customer!”

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Posted 8 years ago

“My wife was very happy with her Keith Clan shawl. It was a total surprise for Christmas!”

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Posted 8 years ago

“Service was excellent”

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Posted 8 years ago

“Everyone loved their jackets”

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Posted 8 years ago

“Answered questions very quickly. Knowledgable”

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Posted 8 years ago

“I am very pleased with the order process and the product. I have and will continue to recommend ScotClans to my friends!”

ScotClans 5 star review on 9th January 2017

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Posted 8 years ago

“The Colquhoun skarff I ordered where really lovely and very proud to where them quality was amazing. Thank you”

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Posted 8 years ago

“My clan tartan necklace is wonderful! It arrived in a timely manner as all of my orders from ScotClans have in the past. You do an excellent job and I will continue to order items.”

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Posted 8 years ago

“I usually contact you by phone which is answered by a cheerful person who delivers excellent service. Last year I got married, the tartan waistcoat was admired by our guests as we asked for the waistcoat to be made totally in our family tartan. Thank you very much for making it especially for us. Happy New Year to you all. Alison Oliphant”

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Posted 8 years ago

ScotClans is rated 4.7 based on 3,922 reviews