ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scarf I ordered is beautiful and arrived promptly. Thank you!”

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Posted 8 years ago

“I have wanted something in Robertson tartan for many years, as my grandfather was a Reid. Finally I decided to buy myself a Christmas present, found your website and ordered one in the beautiful Ancient Hunting tartan. It has arrived and I will wear it so happily to show it off to my Scottish country dancing group in the new year. Ordering and delivery to Canada all easy and timely. I also enjoyed reading about your lovely family business in the material which came with it. Thank you so much! Sharon in BC Canada”

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Posted 8 years ago

“The gentleman who took my order was very polite, my order arrived as promised and the quality is excellent. Thank you for an excellent experience.”

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Posted 8 years ago

“Great quality of items. Order arrived as ordered and only took a couple of weeks to arrive.”

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Posted 8 years ago

“Very efficient delivery and easy to order.”

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Posted 8 years ago

“Great service - very speedy (despite late pre Christmas order) and excellent communication by both email and phone whilst placing order. Quality of napkins and runner top notch. Will be ordering from ScotsClans again.”

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Posted 8 years ago

“Products were all available and as described. And last year when I ordered sweaters the customer service was extremely helpful in selecting colors and sizes.”

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Posted 8 years ago

“Our son was delighted with the business card case with the Macpherson crest, it is very neat and not at all ostentatious and will be extremely useful for him, he is an architect in Germany and needed one, it was very good value. The mug was also well packed and everything arrived earlier than expected. Thank you ScotClans, I'll be ordering again.”

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Posted 8 years ago

“Always a great product but the quick speed of the Christmas delivery was beyond great!”

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Posted 8 years ago

“I live in the United States and I wanted something special to give my friends who have Scottish ancestors and are also avid readers. The tartan bookmarks were perfect. My friends were very touched by the unique gift. The bookmarks are small, but sturdy, and hold the pages perfectly. They arrived well protected in an air mail envelope in pristine condition. It was not too terribly long of a wait before they arrived. I look forward to doing more business with ScotClans.”

ScotClans 5 star review on 1st January 2017

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Posted 8 years ago

“The person to whom I spoke with on the phone to inquire about ordering a tartan scarf, was extremely helpful, and made the whole ordering process easy and quick. She also gave me some ideas pertaining to a future order, which I hope to accomplish in the somewhat near future!!”

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Posted 8 years ago

“I ordered a beautiful brooch. I received it very quickly. I look forward to using it with my Sinclair tartan!”

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Posted 8 years ago

“The ring arrived promptly and securely wrapped. As a stocking filler for my grand daughter it was ideal and she loved it!”

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Posted 8 years ago

“First of all you have my tartan and the stole is beautiful. Thank you so much”

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Posted 8 years ago

“They were very helpful when I made my first telephone contact. The order was received quicker than expected and I was delighted by the quality of the items ordered. Thank you”

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Posted 8 years ago

“I purchased a scarf in the MacAlister tartan and she bought me a tie in the same pattern! We were both surprised and thrilled!”

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Posted 8 years ago

“You guys are fantastic to deal with. I did not see my clan tartan available and asked a question on it. They could not get my tartan on the ribbon but made a custom cloth bag for the lockers for me. They are absolutely the best. Thank you again for all of your help”

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Posted 8 years ago

“I was very pleased with the entire process of purchasing authentic clan bow ties. The product was of high quality and communication and service from scotclan was top notch. Thank you”

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Posted 8 years ago

“Really friendly and kind staff fantastic customer service.”

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Posted 8 years ago

“very happy they got straight back in contact to me about my question”

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Posted 8 years ago

ScotClans is rated 4.7 based on 3,922 reviews