ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since my First Order on 22 July 2014 all the goods I have ordered from ScotClans have been of high quality, well made, matched what I ordered and received through post in excellent condition and in reasonable time. Looking at the Scotclans Site I like to see the team working in good friendly environment and also looking to see what the three lovely dogs are doing. I also appreciate your efforts in producing interesting articles and photographs of your travels around Scotland.”

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Posted 6 years ago

“The scarf was exactly as described and quickly sent. Thank you Scotclan!”

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Posted 6 years ago

“Wonderful product bought for my granddaughters christening”

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Posted 6 years ago

“I received my order in a prompt time and in great condition. I am so pleased with everything I ordered. I love ScotClans and will keep ordering from them.”

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Posted 6 years ago

“I was able to find the right tartan for my family gift - it is just perfect!”

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Posted 6 years ago

“This is a very nice tam. It is much prettier and more colorful than it appears in the swatch on the website. Shipping took nearly 3 weeks (to USA), but it was worth the wait.”

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Posted 6 years ago

“Quite satisfied. High quality products and VERY congenial/helpful service. Remarkable assortment of very unique products.”

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Posted 6 years ago

“Very nicely made items, although told they would be made to order, they seemed to take longer than expected to be delivered? Not a problem, as not needed urgently, just allow plenty of time”

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Posted 6 years ago

“Nikki and others helped tailor my order to what I needed, and took my payment info over the phone. They were all very helpful. And it only took a few days for the package to get from Scotland to Canada.”

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Posted 6 years ago

“I made a purchase from Scotclans over the phone recently and was very pleased with the service offered. Scottish goods are not cheap and as a former professional piper and ex soldier, I am fussy about the standards matching price. Scotclans does not disappoint and in fact, has gained a repeat customer. I had a small error occur in the billing of my order and Scotclans instantly rectified this to my complete satisfaction. I recommend them without question.”

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Posted 6 years ago

“I wanted to surprise my husband with a ‘Clan’ tie. The gift shop was easy to navigate and my items were in stock! They updated me when my items shipped. The quality was wonderful and beautiful. He was so excited! He will be wearing his ‘Clan’ tie and pocket scarf on Easter! Thank you ScotClans”

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Posted 6 years ago

“the order was for my wife”

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Posted 6 years ago

“Fast and efficient service, product was received in good order. Thanks”

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Posted 6 years ago

“Ordering was simple despite the currency exchange. I absolutely loved the product I received and plan on making another purchase soon.”

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Posted 6 years ago

“Glad you had our clan tartan Ancient Craig. Wish you had more items available in our tartan. The child tams I purchased were large for my grandies who are close in age, great grandson 12 months and grandson 15 months of age, but they will get to wear the tams for much longer than expected, at least more than one winter. I purchased these for them to have an "heirloom" of sorts to keep and only pass on to their Craig heirs when the time comes.”

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Posted 6 years ago

“The scarf was beautiful and the quality was worth waiting for but I did think the turn around time was rather lengthy. Your Customer Service team is great .. Thank you”

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Posted 6 years ago

“I just love this beautiful wool scarf...it arrived in about 10 days, and I have worn it since. I am planning on visiting Scotland in September and will proudly have my clan scarf on!!”

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Posted 6 years ago

“Everything went well as usual”

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Posted 6 years ago

“I purchased the Gunn Clan wool scarf. It is lovely, quality of wool is excellent. Currently using as a table top scarf. Many thanks.”

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Posted 6 years ago

“Order was delivered promptly and was exactly as on site. When in Leith visited premises. Loved the dogs. MM”

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Posted 6 years ago

ScotClans is rated 4.7 based on 3,921 reviews