ScotClans Reviews

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, everything you need for clan history”

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Posted 2 years ago

“I order two MacDonald of Sleat patches for my bagpipe covers . They arrived in a timely manner and they look absolutely fabulous! Thanks so much , J.V. Hudson”

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Posted 2 years ago

“I live in Canada. I wish Scotclans had a better understanding of the geography of Canada to enable your Commonwealth customers the most expedited and thus cost effective way of shipping. I specifically made my order over the phone to avoid errors. This strategy proved ineffective on many levels and as well, as it was apparent that they are not clear as to the difference between a Billing Address and a Shipping Address. After much communication, the entire process became very unpleasant, tedious and a drain on my time.”

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Posted 2 years ago

Buckle up folks..... Towards the end of November we had a phone call from this customer, let's for arguments sake call her Ann. It was her mother's 100th birthday coming up and she wanted to get a special gift. Now we don't have a huge telesales department, its a husband and wife operation with a few others we are lucky to be able to employ. So Ann calls us from Canada (terrible line) and wants to order something special. Amanda (co-owner and kiltmaker) took the call. Right from the start, Ann was abrupt and difficult to hear on the call. her 'special' present was a £15 travel mug. and she wanted it right away. Now we have to print these up to order but we agreed to rush it through. With such a short deadline you would expect Ann to go for the fastest possible service but no - she chose the cheapest and slowest possible shipping. You can see where this is going.. We were able to have this printed up and sent out the next day but unfortunately, we mixed up the billing and shipping addresses! we realised this as soon as it was sent and we immediately had another one printed up and sent out with the next available mail pickup - standard airmail can take 3-6 weeks to Canada and numerous times we advised that the chosen service would never be fast enough. Ann chose to ignore this advise and opted for the alternative option - sending constant rude and shouty emails to us as well as rude and shouty phone calls accusing us of incompetence. (we advise 1-2 weeks turnaround on these mugs - we did it in 3-4 days even including the mistake). On one call (of many) Amanda tried to explain how the logistics of an airmail package to Canada works; Royal Mail pick it up from us - it is then passed over to Canadian Customs who check the package then pass it to Canada post. who deliver it by whatever means is appropriate; plane, train, truck, moose badger whatever - we don't run Canada Post and as we said this is the slow economy service not DHL who we recommend for time-sensitive packages. Ann chose to not hear any of this and just hear 'truck' (or maybe it was badger - who knows). So then we had a huge rant about how we don't understand Canadian Geography. Well Ann I'm afraid the one who has no grasp of geography is yourself; you see you ordered from Scotland almost 4.5 THOUSAND miles away and chose the slowest service but still thought it would get to you faster than even DHL can manage. We've been doing this for nearly 30 years and our grasp of geography is pretty decent - we've sent packages all over the world; from remote Pacific islands to the middle of the Eurasian Steppe. We are a little family business that gets by selling a few things online - we're lucky enough to have thousands of amazing fantastic wonderful customers but every once in a while we get one we would rather forget, The only good thing from this sorry experience is that Ann will almost certainly take her business elsewhere and 'elsewhere' seems like the best place for it to go - I hope she can find it on a map.

Posted 2 years ago

“I created a shadow box for my daughter using samples of the tartan plaid for our clan. She loved it and all the other items I purchased. Will definitely order from ScotClans again.”

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Posted 2 years ago

“Over the moon happy! My son-in-law loved all that was ordered! The gift wrapping was superb ! We will be ordering again! Thank you!”

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Posted 2 years ago

“I ordered a clan plaque as a Christmas gift for my husband. He loved it. It was easy to order and I received it three weeks later using regular delivery. I live in Toronto, Ontario Canada”

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Posted 2 years ago

“The sash I ordered is beautiful, made of quality wool. The order was received as scheduled. I'm very satisfied and will order again.”

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Posted 2 years ago

“Quite pleased with the process. The product was as advertised, and delivered pretty well on time. would purchase from Scotclans again.”

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Posted 2 years ago

“I have been very satisfied with all my purchases from ScotClans including the most recent ones. Keep up the good work. Thanks, Marlene, Oregon, USA”

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Posted 2 years ago

“My sisters loves their Leask clan tree decoration! Great quality and a wonderful memento from Scotland!”

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Posted 2 years ago

“Loved our purchases from ScotClans for our daughters wedding. We purchased a Heathergems Celtic brooch and the Tartan embroidered handfasting ribbon. Delivery was a worry in the covid delayed timeframes. But they have arrived in time. They were beautifully made and just as described. It will be a special memory of my Grandmother - her great-grandmother. Thankyou ScotClans”

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Posted 2 years ago

“Excellent service and offered to make small changes”

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Posted 2 years ago

“My experience with Scotclans was fantastic! I ordered a clan tie and tie pin for my husband for Christmas and received high-quality products that I was very proud to give to him. At first I purchased the tie, then I went back to shopping and found the tie pin. I emailed Scotclans and asked if they could ship the two together. They were very prompt and friendly in their reply, in which they were able to ship the tie and tie pin together. I will definitely do business with Scotclans again! Thank you for the wonderful products and customer service!”

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Posted 2 years ago

“Very good quality Pretty Will look great on a coat or blazer Received in plenty of time for Christmas”

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Posted 2 years ago

“My shawl is stunning! I’m a Dunbar marrying a Shaw and can’t wait to have this as part of my wedding day look!”

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Posted 2 years ago

“Wonderful product. Better than expected. Quick delivery.”

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Posted 2 years ago

“An essential address for those looking for traditional Highland clothing , at a fair price in relation to the quality offered . ( You’ll forget the price , quality remains 😊 ) . Thank you very much , Merry Christmas , and happy Hogmanay .”

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Posted 2 years ago

“The purchase was a birthday gift for my grandson in Australia. It arrived on time and he was delighted with it.”

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Posted 2 years ago

“I love the personalized clan items. I order Christmas ornaments every year for my family. The housecoats are cozy and loved by everyone. The orders arrive here in Canada surprisingly fast.”

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Posted 2 years ago

“Love everything they carry. I had to order another Clan Scarf because my puppy eat mine. Loved looks the same as the older one and that just shows me that the product is consistent. Thank you.”

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Posted 2 years ago

ScotClans is rated 4.7 based on 3,920 reviews