ScotClans Reviews

4.7 Rating 3,919 Reviews
94 %
of reviewers recommend ScotClans
4.7
Based on 3,919 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read ScotClans Reviews
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Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place

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I order two MacDonald of Sleat patches for my bagpipe covers . They arrived in a timely manner and they look absolutely fabulous! Thanks so much , J.V. Hudson
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Posted 7 months ago
I live in Canada. I wish Scotclans had a better understanding of the geography of Canada to enable your Commonwealth customers the most expedited and thus cost effective way of shipping. I specifically made my order over the phone to avoid errors. This strategy proved ineffective on many levels and as well, as it was apparent that they are not clear as to the difference between a Billing Address and a Shipping Address. After much communication, the entire process became very unpleasant, tedious and a drain on my time.
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Posted 7 months ago
Buckle up folks..... Towards the end of November we had a phone call from this customer, let's for arguments sake call her Ann. It was her mother's 100th birthday coming up and she wanted to get a special gift. Now we don't have a huge telesales department, its a husband and wife operation with a few others we are lucky to be able to employ. So Ann calls us from Canada (terrible line) and wants to order something special. Amanda (co-owner and kiltmaker) took the call. Right from the start, Ann was abrupt and difficult to hear on the call. her 'special' present was a £15 travel mug. and she wanted it right away. Now we have to print these up to order but we agreed to rush it through. With such a short deadline you would expect Ann to go for the fastest possible service but no - she chose the cheapest and slowest possible shipping. You can see where this is going.. We were able to have this printed up and sent out the next day but unfortunately, we mixed up the billing and shipping addresses! we realised this as soon as it was sent and we immediately had another one printed up and sent out with the next available mail pickup - standard airmail can take 3-6 weeks to Canada and numerous times we advised that the chosen service would never be fast enough. Ann chose to ignore this advise and opted for the alternative option - sending constant rude and shouty emails to us as well as rude and shouty phone calls accusing us of incompetence. (we advise 1-2 weeks turnaround on these mugs - we did it in 3-4 days even including the mistake). On one call (of many) Amanda tried to explain how the logistics of an airmail package to Canada works; Royal Mail pick it up from us - it is then passed over to Canadian Customs who check the package then pass it to Canada post. who deliver it by whatever means is appropriate; plane, train, truck, moose badger whatever - we don't run Canada Post and as we said this is the slow economy service not DHL who we recommend for time-sensitive packages. Ann chose to not hear any of this and just hear 'truck' (or maybe it was badger - who knows). So then we had a huge rant about how we don't understand Canadian Geography. Well Ann I'm afraid the one who has no grasp of geography is yourself; you see you ordered from Scotland almost 4.5 THOUSAND miles away and chose the slowest service but still thought it would get to you faster than even DHL can manage. We've been doing this for nearly 30 years and our grasp of geography is pretty decent - we've sent packages all over the world; from remote Pacific islands to the middle of the Eurasian Steppe. We are a little family business that gets by selling a few things online - we're lucky enough to have thousands of amazing fantastic wonderful customers but every once in a while we get one we would rather forget, The only good thing from this sorry experience is that Ann will almost certainly take her business elsewhere and 'elsewhere' seems like the best place for it to go - I hope she can find it on a map.
Posted 7 months ago
I created a shadow box for my daughter using samples of the tartan plaid for our clan. She loved it and all the other items I purchased. Will definitely order from ScotClans again.
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Posted 7 months ago
Over the moon happy! My son-in-law loved all that was ordered! The gift wrapping was superb ! We will be ordering again! Thank you!
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Posted 7 months ago
I ordered a clan plaque as a Christmas gift for my husband. He loved it. It was easy to order and I received it three weeks later using regular delivery. I live in Toronto, Ontario Canada
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Posted 7 months ago
The sash I ordered is beautiful, made of quality wool. The order was received as scheduled. I'm very satisfied and will order again.
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Posted 7 months ago
Quite pleased with the process. The product was as advertised, and delivered pretty well on time. would purchase from Scotclans again.
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Posted 7 months ago
I have been very satisfied with all my purchases from ScotClans including the most recent ones. Keep up the good work. Thanks, Marlene, Oregon, USA
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Posted 7 months ago
My sisters loves their Leask clan tree decoration! Great quality and a wonderful memento from Scotland!
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Posted 7 months ago
Loved our purchases from ScotClans for our daughters wedding. We purchased a Heathergems Celtic brooch and the Tartan embroidered handfasting ribbon. Delivery was a worry in the covid delayed timeframes. But they have arrived in time. They were beautifully made and just as described. It will be a special memory of my Grandmother - her great-grandmother. Thankyou ScotClans
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Posted 7 months ago
Excellent service and offered to make small changes
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Posted 7 months ago
My experience with Scotclans was fantastic! I ordered a clan tie and tie pin for my husband for Christmas and received high-quality products that I was very proud to give to him. At first I purchased the tie, then I went back to shopping and found the tie pin. I emailed Scotclans and asked if they could ship the two together. They were very prompt and friendly in their reply, in which they were able to ship the tie and tie pin together. I will definitely do business with Scotclans again! Thank you for the wonderful products and customer service!
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Posted 7 months ago
Very good quality Pretty Will look great on a coat or blazer Received in plenty of time for Christmas
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Posted 7 months ago
My shawl is stunning! I’m a Dunbar marrying a Shaw and can’t wait to have this as part of my wedding day look!
ScotClans 5 star review on 29th December 2021
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Posted 7 months ago
Wonderful product. Better than expected. Quick delivery.
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Posted 7 months ago
An essential address for those looking for traditional Highland clothing , at a fair price in relation to the quality offered . ( You’ll forget the price , quality remains 😊 ) . Thank you very much , Merry Christmas , and happy Hogmanay .
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Posted 7 months ago
The purchase was a birthday gift for my grandson in Australia. It arrived on time and he was delighted with it.
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Posted 7 months ago
I love the personalized clan items. I order Christmas ornaments every year for my family. The housecoats are cozy and loved by everyone. The orders arrive here in Canada surprisingly fast.
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Posted 7 months ago
Love everything they carry. I had to order another Clan Scarf because my puppy eat mine. Loved looks the same as the older one and that just shows me that the product is consistent. Thank you.
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Posted 7 months ago
I am very pleased with my purchase and was really surprised how quickly my order arrived here in Australia! Thank you so much! I highly recommend this site.
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Posted 7 months ago
ScotClans is rated 4.7 based on 3,919 reviews