ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wonderful company to deal with, very prompt delivery and great communication.”

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Posted 5 years ago

“Could not wish for better service Thank you so much”

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Posted 5 years ago

“Tartan tie and scarf are what I've needed for years. Both arrived in a timely manner and placing the order was straight forward. Highly recommended.”

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Posted 5 years ago

“Just received my order, prompt shipping and detailed communication as it was shipping very satisfied!!! Bill Robertson”

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Posted 5 years ago

“Lovely Skirt thanks so much. I finally have a skirt in my Family kilt tartan the Farquharson Clan .”

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Posted 5 years ago

“VERY POOR SERVICE. Order placed in MARCH, payment taken off card same day. Still have not received items (now nearing end of August). Repeatedly emailed and given excuses, latest email hasn’t even been acknowledged.”

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Posted 5 years ago

“Product ordered 4 August 2019, still not received. Credit card charged. e mail sent 19 August 2019. still no response J. Macleod”

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Posted 5 years ago

“Everything I purchased was exactly how I expected with the exception of the size of the fleece zip-up jacket. It was a size to small (large fit like a medium). I would recommend ordering a size larger than you would normally wear.”

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Posted 5 years ago

“I recently purchased a Clan Crest Mug (SC-MG07 invoice and transaction #32124) for my son's b-day. I realize it was sent all the way to Iowa, USA; but, having chosen Air-Mail for method of shipment, I was surprised it took 1 month for delivery (ordered on 7/23/19 and delivered on 8/19/19) I realize that Scotland is quite a distance from Iowa, but a month is a really long time for delivery. However, the distance somehow makes it somewhat acceptable. I had sent an email to your site (scotclans.com I tried sending to supportscotclans.com, but it came back to me as undeliverable, so sent to the scotclans.com site instead) yesterday (8/20/19) and it included a copy of the shipping/billing receipt (Clan Crest Mug - 8.33 Packaging and packing - 7.49 Gift wrapping - 7.49 Gift message - 1.68 for a total of 28.30. The prices are either Pounds or Euros, not USD dollars. The package came in a plain box with styrofoam packing and WAS NOT giftwrapped, even though you charged me for such a service; also, on your site, it shows packages wrapped in a plaid wrapping? I had also thought that the extra charge for a gift message was for a card or such and it was actually just printed on the bottom right corner of the shipping/billing receipt. That could be my bad, for assuming it would be a card of some sort. I would like to point out that the Clan Crest Mug was everything you had advertized it to be with great craftsmanship. I would think that, out of fairness and basic business practices, you would refund to my credit card the amount for services charged for, but NOT provided. I am a painting contractor running my own small business and, if I were to be so slip-shod in my dealings, I would no longer be in business. However, the fact that you sent me this chance to review you order and your business, I am assuming it was just an oversight on your part. Yesterday, I ordered a similar Clan Crest Mug for my grandson and, hopefully, you will subtract the charges not provided from the charge for my grandson's Mug on my credit card. Please show me that you are a reputable business and make this oversight charge right!!! Sincerely, John H. MacDonald 4746 W. Pt. Loma Blvd. #5 San Diego, CA 92107-1488”

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Posted 5 years ago

“The shawl I ordered is even better than I expected. The fabric is so smooth and soft, and the colors are lovely. Thank you so much.”

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Posted 5 years ago

“We really like this site great quality and very fast service have shopped with them a number of times now would most definitely recommend them”

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Posted 5 years ago

“Thank you for the key ring of which will be making its way to my son in Australia the delivery was very quick & its just perfect.”

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Posted 5 years ago

“The service was amazing. Phone to place an order and from start to finish it was outstanding Thank u”

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Posted 5 years ago

“I was thrilled to find my tartan at ScotClans and had an exceptional shopping experience, working with Amanda. She was extremely knowledgeable, with a keen focus on customer service, going out of her way to ensure that my scarf was delivered to my hotel in Edinburgh, just in time for the Military Tattoo! And, by far, ScotClans has the best variety of high-quality, authentic tartan products. Can't wait to shop again!”

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Posted 5 years ago

“We are very pleased with your service & plan on another order in the future. Thank you!”

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Posted 5 years ago

“Ordered a Hannay clan Reiver scarf for a clan daughter in US. Perfect.”

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Posted 5 years ago

“A nice emblem on the front of the shirt with the clan crest and motto, and the clan name below it. The price was fine but I would be willing to pay a bit extra for a cotton shirt with a finer weave, but that applies to all polo shirts from Branded designer polo shirts down to the likes of M&S. This does not imply a defect or criticism of the polo shirt I purchased just my preference regarding the weave and weight of the shirt.”

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Posted 5 years ago

“First time of ordering and everything was easy. Goods arrived in plenty of time and were of a very high standard.”

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Posted 5 years ago

“The item's I received I'm very happy with thank you.”

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Posted 5 years ago

“I am very happy with my purchase from Scot Clans and would highly recommend them to my friends.”

ScotClans 5 star review on 15th August 2019

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews