ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful product quality.....quick, efficient service!”

Helpful Report

Posted 7 years ago

“I received my ladies proper kilt and couldn’t be happier! Thanks to Amanda for helping me with questions about fabric and kilts. And thank you Nikki for putting a wee note with my order so I could receive it in time for my last gathering of the year! I will definitely be ordering from you again in the future. Hand stitching is a lost art and you excel in it! Thank you. Marsha”

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Posted 7 years ago

“I ordered and it was dispatched promptly, even from Scotland to Colorado, USA. Delightful product and great service. Thanks!”

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Posted 7 years ago

“ScotClans provided quality items in a prompt manner. I was very pleased with the items that I ordered.”

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Posted 7 years ago

“I love the merchandise received. I ordered a clan shirt and a tartan purse. I would have given a 5 star except in the lining of the purse, a seam busted within a month of use. I had to sew it up. Other than that, I am extremely happy with products ordered.”

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Posted 7 years ago

“Product arrived on time and in good condition.”

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Posted 7 years ago

“Beautiful handmade product. The tartan clootie is professionally made and just lovely. Arrived on time. Will recommend to others and make another purchase soon.”

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Posted 7 years ago

“I called from Japan with some queries about postage and shipping. The agent was polite, friendly and informative. Great customer service.”

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Posted 7 years ago

“Package arrived safely and in reasonable time considering we used Standard Post, very happy.”

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Posted 7 years ago

“Great communication with me, I had several questions and all were answered quickly, by friendly staff. Was a little concerned buying a product from Scotland, living in Canada, but I had no cause for worry. Shipped quickly, was exactly what I payed for. A tad expensive, and the cloth wasnt as soft or thick as I would have preferred, but it is a beautiful piece and I believe one I can wear for years”

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Posted 7 years ago

“It was perfect! It was shipped to the States in a very timely manner. I love the coziness of the bear. Just lovely!!”

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Posted 7 years ago

“Had many lesser known tartans available. Great quality.”

ScotClans 5 star review on 4th October 2017

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Posted 7 years ago

“Fast service, good communication between order & delivery.”

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Posted 7 years ago

“I appreciate that I could find a crest and tartan for the Caldwell name, and that I could have it mounted on a brooch. It arrived in an expected amount of time. I do wish the name had been more prominent. It is not readable as it is without magnification.”

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Posted 7 years ago

“My new Fraser clan pendant was delivered to Australia within 3 weeks of order. Wonderful service beautiful product. I will wear it proudly.”

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Posted 7 years ago

“Love my bagpipe cufflinks!!!”

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Posted 7 years ago

“great selection of Clan items, easy to navigate the site, fair prices, and quick delivery all add up to happy customers”

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Posted 7 years ago

“Have used before happy with service”

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Posted 7 years ago

“They had a McNaughton tartan scarf I was looking for.”

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Posted 7 years ago

“This was my 1st purchase from the UK and I could not be more satisfied with both the service and quality of the merchandise; everything was handled with the utmost speed, and I cannot express how happy I am with my purchase. Thank You and your fine company.”

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Posted 7 years ago

ScotClans is rated 4.7 based on 3,921 reviews