ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order shipped very fast internationally! Great products!”

Helpful Report

Posted 7 years ago

“Very happy with the two ties that I received on Oct. 12th. Quality was excellent and so was the packaging. Also very happy with the excellent service from you. Look forward to doing business with you again in the near future.... Yours...John Ramsay”

Helpful Report

Posted 7 years ago

“Efficient ordering process online and items arrived within 2 weeks to New Zealand.”

Helpful Report

Posted 7 years ago

“Order never arrived. Had to wait over 8 weeks. Never had a call from them to say sorry and every time I spoke to them they said my order would arrive next week. Awful service”

Helpful Report

Posted 7 years ago

“The friend i got it for eas pver the moon”

Helpful Report

Posted 7 years ago

“Have twice asked for product leaflet to go with Heather Gem frame, but still nothing sent.”

Helpful Report

Posted 7 years ago

“I ordered cufflinks for a person I have worked with for his retirement as he had mentioned he only had a few things left to buy and he will have everything to go with his scottish kilt. I live in alberta canada and had the cufflinks in my hands with in 2 weeks which was when his retirement was. He was so happy and the cufflinks were perfect. Thank you ScotClans”

Helpful Report

Posted 7 years ago

“The necklace arrived and wore it several times. A few people have commented on how nice it looks.”

Helpful Report

Posted 7 years ago

“Excellent choice of gifts for my clan (Livingstone) All the gifts arrived very quickly, and well packaged. I first bought a Christmas hanging ball, which will look lovely on the tree. The broach was highly admired, and the compact a lovely gift for family member. Also excellent customer service when I phoned, nothing was to much trouble. I will be back.”

Helpful Report

Posted 7 years ago

“So far, have been very pleased with my orders and customer service.”

Helpful Report

Posted 7 years ago

“My order was dispatched quickly and was great quality. I'm very pleased.”

Helpful Report

Posted 7 years ago

“Excellent customer service. Very helpful. Sometimes the web site takes a long time to load, but otherwise, am very satisfied.”

Helpful Report

Posted 7 years ago

“Thank you. I'm thrilled with how the whiskey glasses look and arrived much quicker than expected, packaged so beautifully. The only down side is the size and I'm guessing that's more ignorance on my behalf, but i was expecting them to be tumbler size (New Zealand) tumbler size anyway. Perhaps you could insert the volume into the description for those of us not whiskey savy. Thank you”

Helpful Report

Posted 7 years ago

“Wrong item was received after waiting two months. Only offered 20% discount on next item. Apparently quality control is not high on their list. Will not order again.”

Helpful Report

Posted 7 years ago

“Well done, family!”

Helpful Report

Posted 7 years ago

“Order arrived in good time and in good condition.”

Helpful Report

Posted 7 years ago

“Everything made me happy at ScotClans, a first-rate by any standard operation. I placed my order by telephone from the U.S.A. with Roger who was thoroughly competent, courteous and competent. My top quality woolen tie arrived within a week without any hassle or difficulty. I am extremely pleased with my purchase and the excellent manner in which ScotClans transacts business. Thank you, Jim Albert Basalt, Colorado U.S.A.”

Helpful Report

Posted 7 years ago

“I was a bit concerned placing an order, for something that I would never be able to check the quality or overall look of, but, was extremely pleased with the family name wall plaque. My aging mom will be thrilled with the gift! Thank you very much, for impressing me! David”

Helpful Report

Posted 7 years ago

“Great product (clan pin) & quick delivery, thanks”

Helpful Report

Posted 7 years ago

“Excellent quality...quick, efficient service”

Helpful Report

Posted 7 years ago

ScotClans is rated 4.7 based on 3,921 reviews