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ScotClans Reviews

4.7 Rating 3,922 Reviews
95 %
of reviewers recommend ScotClans
4.7
Based on 3,922 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read ScotClans Reviews
Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Good quality merchandise and delivery service trouble free.
Helpful Report
Posted 9 years ago
Everything arrived remarkably quickly (shipped from Scotland to my door in Canada in under 48 hours), was as advertised, and in perfect shape. I am very impressed.
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Posted 9 years ago
I ordered my clan crest kilt pin from ScotClans recently, and wow, was I ever surprised! Not only did it arrive carefully, and might I say, artfully packaged, but it was so much nicer than it appeared on the website. It arrived within the stated time frame, too. It's of a fine weight, and the artistry is much more defined than it appears in the picture. I know it's made for a kilt, but I wear it on my beret, and have gotten many compliments on it. Another plus is people say how badass it looks! Nothing says, "Don't F@ck with me, I'm Scottish" like a nice crested sword pin on a Lady's hat! Thank you ScotClans! You Rock!
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Posted 9 years ago
This was my first experience ordering from ScotClans and I couldn't have had better service. My ordered arrived in six days and all three items that I ordered were exactly as described online, the quality was great. I would not hesitate to order from your company in the future. It was a pleasure doing business with you. Susan Armstrong
Helpful Report
Posted 9 years ago
Beautiful scarf pin. Well made.
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Posted 9 years ago
Wow! Not only are we pleased with our order, but ScotClans gift wrapped and Internationally shipped to arrive just in time for Christmas! A beautiful, meaningful, and well received gift. Thank you!!!
Helpful Report
Posted 9 years ago
Unfortunately, I have had a bad experience with Scotclans, that could be rectified. I ordered a poncho in our tartan. It was for a wedding that we were to attend. It took a long time to arrive as there was a delay at the mill. When the items did arrive, the poncho was made out of a very thin weave. The poncho fabric was so thin I could see through it. I was not satisfied and returned the product immediately and did not have the time to reorder or look for another item. I contacted the salesperson twice and she replied that I was not "eligible" to receive my money back. I am very disappointed in the demonstration of poor customer service by Scotclans and hope that someone will refund my money. Thank you, Polly Ross
Helpful Report
Posted 9 years ago
This is a gift for an upcoming birthday. However I was pleased at the quick delivery of item. Everyone that has seen it is very impressed. I will be making more purchases from ScotsClans.
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Posted 9 years ago
Absolutely thrilled with my purchase. It was a Christmas order that I placed in November and when the manufacturer took a while to make the item, scotclans complimentary express shipped it just in the nick of time. I ordered a flask and cufflinks and the quality was beautiful. I will definitely order again.
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Posted 9 years ago
Great service
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Posted 9 years ago
There was excellent communication with this company. I was pleased with the result. Thank you.
Helpful Report
Posted 9 years ago
Enjoyed site easy to get around, easy to order and fast delivery
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Posted 9 years ago
I ordered a few items from the US that I couldn't find anywhere else for clan McDuff. ScotsClans sent regular e-mails updating the status of my purchase and I received it within a few weeks. Most importantly everything was of high quality and fully intact! Very pleased.
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Posted 9 years ago
Very pleasant experience. Fast Shipping.
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Posted 9 years ago
My husband is the man who has everything so finding a good gift for him can be hard. But I knew that as a proud clan Graham member he would appreciate his coffee mug and scotch whiskey glass and indeed they made a perfect Christmas gift. The items seem to be of high quality and we are very pleased.
Helpful Report
Posted 9 years ago
Beautiful gift wrapping and prompt international shipping! The product was lovely as well. Thank you!
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Posted 9 years ago
I bought the Kennedy Clan coat of arms, framed and gift wrapped for my daughter's boyfriend who is from Ayrshire and he loved it. Every tiny detail was pefect for a young man who loves his heritage. Couldn't be happier - many thanks
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Posted 9 years ago
Feedback from the recipients of the gifts: Very interesting, informative and increased their interest in WHISKY. There are more Scottish spirits to taste and appreciate!
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Posted 9 years ago
Customer service was great. Helpful over the phone. Speedy service too.
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Posted 9 years ago
Top service Thanks you
Helpful Report
Posted 9 years ago
ScotClans is rated 4.7 based on 3,922 reviews