ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for my Clan Sutherland plaque on 20 January 2020, and it was delivered to my address in Queensland, Australia on 4 February 2020 - only 15 days, which was wonderful. And it was in good condition when I opened the package. The only problem I found was with the Royal Mail tracking service. It was woefully out of date every time I checked it, and was therefore not much help at all. Hope that these comments are of use. Regards Ian Sutherland”

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Posted 4 years ago

“Good quality goods arrive on time.”

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Posted 4 years ago

“My husband and I both have Celtic backgrounds, but our ancestors came from Scotland, (not as convicts) as free settlers. We are interested in our Scottish heritage, age and distance prevents us from travelling Regards Laurel Leslie”

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Posted 4 years ago

“Bought cufflinks, tie bar and tartan tie--all are top quality and really beautifully made. I'm a bit shocked at the quality for the price! Don't hesitate to buy these...gorgeous.”

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Posted 4 years ago

“Questions about the delivery were answered really fast. The support is friends.The quality of the orderd items is great I will order again, thank you ScotClans!”

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Posted 4 years ago

“The staff at ScotClans were so accommodating and wonderful! I received my wedding sash and my husband’s tie perfectly on time.”

ScotClans 5 star review on 7th February 2020

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Posted 4 years ago

“Very satisfied with product and would shop here again. The variety and the pricing of products is better than similar shops. I never got a confirmation email of my order and was a little nervous, unsure of expected delivery times to the US but I got my order within a reasonable amount of time and just love my order. Thank you so very much!”

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Posted 4 years ago

“Great service, products exactly as depicted, easy delivery”

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Posted 4 years ago

“Great company to do business with. They shipped my item quickly. I had it a couple of weeks before I expected it to be delivered. It was a gift for my granddaughter who was delighted with it. I'll do business with them again.”

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Posted 4 years ago

“Prompt service . Full choice of tartans . Bought a subtle sash MacDonald Clanranald Ancient .”

ScotClans 5 star review on 4th February 2020

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Posted 4 years ago

“My order to 2 weeks to ship out. Items ( wool scarves/hats/tie) arrived jumbled in plastic mailer. Looked like they'd come from a tourist shop ( plastic rack hangers attached to each item). Not impressed.”

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Posted 4 years ago

With some on the items you ordered such as the caps we advise 4-6 weeks turnaround as they are made to order - turning this round in 2 weeks is considerably less time than we would have advised. We use tough recycled polythene mailers and all items are pre wrapped in tissue. We take care to ensure nothing is damaged in transit - 'jumbled' is unfortunate but at least there was no actual damage and the packaging did its job The mill puts plastic hangers on the items (you will also see that the tag also includes information on the history of the clan) Customers generally like this touch. I should also point out you did opt for the slowest possible service from Scotland to the USA.

Posted 4 years ago

“Good qulity. Large range of products. Nice, easy webbsite. Qick delery. Prices is good.”

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Posted 4 years ago

“My fiance's tartan ties and pocket squares that I purchased for our wedding in November are absolutely perfect!!! Great quality material and fast delivery (even though I chose the standard option and live in Canada).”

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Posted 4 years ago

“Ordered flashes in my tartan. Recieved them they are very nice.”

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Posted 4 years ago

“Great service - kept me informed and arrived very quickly - thanks”

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Posted 4 years ago

“Great service! It would be nice to check the status of your orders though. I can see my account information, but no order history.”

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Posted 4 years ago

“I cannot review the product as it never arrived. However, the customer service was dreadful, emails were not returned and I could only obtain a refund by going through Paypal.”

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Posted 4 years ago

“Ordered Clan cufflinks & hat pin - look nice! Thank you!”

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Posted 4 years ago

“When I ordered, it easy no problems, I received what I ordered in a timely manor. I will order from ScotClans again. Thank You”

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Posted 4 years ago

“I have purchased several items over the last couple of years and in every case have been very satisfied with what I received including my latest purchase of a silver keychain with the clan crest and tartan on it. Just what I wanted. I would recommend ScotClans to others.”

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Posted 4 years ago

ScotClans is rated 4.7 based on 3,921 reviews