ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was exactly what was advertised and the delivery was. prompt. The necklace I ordered looks much more expensive than it was. I will definitely order from ScotsClan again and will certainly revommend them to my friends and family”

Helpful Report

Posted 9 years ago

“I am pleased with the tartan ball cap I purchased. Would like to order 2 more along with 2 visors but I went to your web site to veiw them and did not find them. Maybe you could email me back and help me out with this. Thankyou.”

Helpful Report

Posted 9 years ago

“Everything was at its best! The item was without any flaw and arrived quickly, the customer service was very friendly and answered every question. I found it very important that the item was wrapped carefully and that it arrived in an undamaged condition. So I can recommend this shop and say thank you again for this excellent service.”

Helpful Report

Posted 9 years ago

“The Galaxy S5 phone covers I bought are great!”

Helpful Report

Posted 9 years ago

“Beautiful quality products, colours are accurate and arrived quite quickly, thank you ScotClans Cath a proud Hamilton descendant :-)”

Helpful Report

Posted 9 years ago

“The staff of this company could not have been more helpful. I needed something different and they went out of their way to make sure they could supply. Definitely one of the best.”

Helpful Report

Posted 9 years ago

“Excellent service and beautiful sash....just wish I could purchase the same tartan for a skirt. Many thanks indeed, very pleased.”

Helpful Report

Posted 9 years ago

“I ordered a bow tie on the 11th or 16th of December and hoped it would get to its destination in Germany for Christmas or at least during December. It arrived mid January 2016. The recipient was disappointed of it arriving so late and so was I. It would have been good to have communicated the delay and giving me a date or approximate date of when to expect it. It seemed the recipient that I hadn't placed the order in time When the bow tie arrived, the recipient was very happy about the quality of it and acknowledged you for your wide range of patterns and colours.”

Helpful Report

Posted 9 years ago

The tie you ordered was a self tie bow tie if you look at the order page it states clearly that this is a made to order item and can take 4-6 WEEKS OVER the standard delivery time, taking it well beyond Christmas. http://www.scotclans.com/product/tartan-self-tie-bow-tie/ "Caution: These products are made to order and can take 4-6 weeks over the standard delivery time. Please allow additional time when placing your order. " Given that this is the busiest time of the year AND the mill closes down for two weeks over Christmas your order in fact arrive well ahead of schedule. We are not able to keep everyone up to date on the progress of orders and many people ordering similar goods are ordering for Burns night rather than Christmas and since we had no contact from you we assumed you had understood the clearly displayed turnaround times.

Posted 9 years ago

“It's beautiful. It makes a wonderful addition to my clan wall. I will be making more purchases in the future to complete my husband's clan wall. Thank you.”

Helpful Report

Posted 9 years ago

“I had hoped the tartan plaid would have been better centered on the size of the pocket square that I ordered. I also had hoped that the pocket square would have been a larger piece of fabric. Lastly, the little stick on label is a bit cheesy, wouldn't a sewn on label added a more finished and professional look? I seriously doubt that I will be a return customer. Let the buyer beware!”

Helpful Report

Posted 9 years ago

The pocket square is one of our top selling items and we have never had complaints about them before. Centering is not always possible depending on the sett and in fact if you look at the many images on the product page you will see that very few are completely centred. Given that they are normally worn folded this is rarely an issue. Also regarding size this is CLEARLY indicated on the product description. We are more than happy to accept returns on items provided you contact us first.

Posted 9 years ago

“one problem is that I could not know if the package was on it way and , I could not tack it , but other wise it is great”

Helpful Report

Posted 9 years ago

“Brilliant service, lovely lady took my order and was extremely helpful. I was thrilled to get the mini sash in my grannies tartan. We had a wonderful Burns Night. Thank you”

Helpful Report

Posted 9 years ago

“Excellent service, wonderful fabric”

Helpful Report

Posted 9 years ago

“I am very satisfyed with your performance - and my husband is pleased with the waistcoat you sent.”

Helpful Report

Posted 9 years ago

“My shawl is so beautiful and keeps the chill away. Exactly what i hoped i had ordered”

Helpful Report

Posted 9 years ago

“Finding exactly what i wanted & ordering online was easy. Delivery was very fast & the products were beautiful & well made! Will definitely order items from this company again.”

Helpful Report

Posted 9 years ago

“Ordered at tattimole bag for my mother in law, it was beautifully made. She was over the moon. Service was excellent, very helpful staff and the product was carefully packed. Will definitely order again. Thank you”

Helpful Report

Posted 9 years ago

“I love this site and I love being able to actually email them.....and they respond! The products are beautiful.....am in the process of having one of the maps framed. It's also nice to have a choice of either ancient or modern tartan colors, etc. All around great site for everything Scottish!”

Helpful Report

Posted 9 years ago

“Excellent customer relations. Receipt of my order was in a timely manner. You may count on my continued patronage.”

Helpful Report

Posted 9 years ago

“The products I ordered were spot on and of quality materials. 1 item was back ordered but no additional shipping charges applied and the gift wrapping was quite tastefully done.”

Helpful Report

Posted 9 years ago

ScotClans is rated 4.7 based on 3,922 reviews