ScotClans Reviews

4.7 Rating 3,922 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently ordered and received a Paper weight and 2 framed Clan History Prints.. All the items arrived within 2 days. They were very carefully wrapped and very good quality. I am extremely happy with both the service and the goods I bought and have already recommended this company to 2 of my friends ..”

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Posted 9 years ago

“Prompt and reliable service.”

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Posted 9 years ago

“Wasn't sure if order had really been placed. Customer Service was very helpful. Received order in perfect condition. Great Job. Thanks”

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Posted 9 years ago

“Order taken and delivered no problem...excellent service. Products look good but not tried as yet as they are Christmas gifts.”

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Posted 9 years ago

“Scotclans provide an excellent service. The use of Fed Express to deliver quick.”

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Posted 9 years ago

“Even after an error in my shipment, you all were so quick to accommodate my situation and so professional. I do not think I have ever dealt with a company so considerate and polite in our correspondence.”

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Posted 9 years ago

“Hello! My package arrived in great time and wrapped with care. Thank you so much! If there was any improvement to be made, it would perhaps be sending your customers their tracking number, or a way to communicate with you to inquire about orders. Perhaps you do and I could not find it. Over all, your product is excellent and I thank you for having your site. All the best to you in the New Year! Kind regards, MaryAnn”

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Posted 9 years ago

“Delighted with both wallet and tote bag. Great website with lots of choices for clan products. Will certainly use again.”

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Posted 9 years ago

“You were wonderful and sent exactly what I ordered and the parcel arrived as expected. The only problem, I ordered Ancient Sinclair when should have ordered Modern... now I know.”

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Posted 9 years ago

“My items arrived in a timely manner and were well packaged. I worried about this since they had to come so far. The items look great and are very authentic...another worry since I could not see the actual plaid of our clan when I ordered these. Can't wait to see the reaction of the recipients on Christmas morning! Thank you!”

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Posted 9 years ago

“Arrived in good time for xmas. Lovely quality. Helpful staff.”

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Posted 9 years ago

“I just love the quality of the wool and the vibrant colors. Quick delivery!”

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Posted 9 years ago

“Very impressed with the quality of the goods and the very careful way that they were packed to avoid damage. Delivery was also very quick - less than 10 days. Overall very good value for money and I will be shopping with you again.”

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Posted 9 years ago

“Shawl is perfect. Lovely, soft and warm. Exactly what I wanted. I'd recommend ScotClans to anyone, actually , I do.”

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Posted 9 years ago

“Thank you for your courtesy during my phone order. The experience was very pleasant and helpful and I'm pleased with the items that I ordered. It was great to have a telephone number to call to be able to order from a real person - and a very pleasant one at that! - and not be restricted to ordering on-line. Joan McCuen”

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Posted 9 years ago

“Ordered pocket squares, a bow tie, cufflinks and ribbon for my wedding in America. The quality and price were great. Cannot wait to see the Scottish touches at our wedding. Thank you!”

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Posted 9 years ago

“Perfect! Just as I had expected”

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Posted 9 years ago

“Great customer service!!! Great product! Would definitely order again.”

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Posted 9 years ago

“Excellent surprise gift for my friend a scarf with her own tartan!! She truly loved it Thank you”

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Posted 9 years ago

“My order got here so quickly, which was very nice since it shipped over seas. Wonderful products.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,922 reviews