ScotClans Reviews

4.7 Rating 3,921 Reviews

95 %

of reviewers recommend ScotClans

Company Reviews

Metrics

Info

4.7

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 5 star review on 20th April 2022

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the Fourth purchase I have made with Scotclans and won't be the last. I trust their international shipping. It arrived fast and in a very nice looking package. Everything was in very good condition as it was described on the webpage. I give Scotclans a 5 out of 5!”

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Posted 5 years ago

“Very happy with the scarf I bought as a present for Christmas. Good quality and communication. Thank you ScotClans.”

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Posted 5 years ago

“Quick service, brilliant product!”

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Posted 5 years ago

“Very happy with my order from ScotClans. Arrived in a timely fashion all the way to the USA. Thank You Wayne Stickle”

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Posted 5 years ago

“I was very pleased with ScotClans. I ordered a Tartan scarf for my husband for his birthday. The scarf arrived on time, was nicely packaged, including gift wrapped in beautiful Scotch Thistle wrapping paper. The scarf is beautiful and of the highest quality. My husband is of Scottish descent (Baxter) . I will definitely be back to your cite in the future!!”

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Posted 5 years ago

“The glasses are nice, but are smaller than I expected. They came well packaged and were delivered timely.”

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Posted 5 years ago

“Received a beautiful and high quality Clan plaque from ScotsClans today. I definitely recommend. Thank you.”

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Posted 5 years ago

“Despite a massive backlog of mail in Canada and delays of 3 months my gift was delivered in very quick amd in time for Christmas, my friend is very happy with the product.”

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Posted 5 years ago

“Very good service with a personal touch. I will definitely be placing more orders in the future.”

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Posted 5 years ago

“I was very pleased with the customer service and the product I received. I ordered lapel pins for my husband and brothers-in-law. They are beautiful!”

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Posted 5 years ago

“While the product that I ordered was perfect - when it finally arrived - what I had to go through to get it was less than acceptable. I was assured, by ScotClans, that DHL would deliver to USA post office boxes, and I paid well for that service. When DHL's website was showing the package as "delivered," it was no where near my post office box. No one knew where it was for the next five days. When I contacted ScotClans, I was told - multiple times - that DHL did deliver to post office boxes (which DHL tells me they never do) and that I should "check with my local post office." Since I referenced checking with my post office in all my emails to ScotClans, I found the suggestions impossible to comprehend. At no time did anyone at ScotClans offer to check DHL in Scotland to see what might have happened to my package. By some weird quirk, my package ended up being delivered to our physical address (an apartment complex) which I had never given to ScotClans, so I have no idea how DHL got the address. I understand that mailing items anywhere, especially between countries, can have challenges but I was really disappointed in ScotClans semi-ridiculous responses to my multiple and frequent requests for help. Will never order again.”

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Posted 5 years ago

“Item was received in perfect condition and very timely. Service excellent! Very pleased!”

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Posted 5 years ago

“I love the jacket and scarf I ordered. They were purchased as a Christmas gift and I hope the recipient is just as thrilled as I was with these clothing items. I have ordered from you in the past and have never been disappointed.”

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Posted 5 years ago

“wrote this on Dec 18: Hello Rodger, Amanda, Rowan, and Harvey--plus Floyd the dog---- Your organization sounds like a wonderful family operation, but I certainly feel as though I've been hustled with my purchase of 11 ornaments, SC-CCCO01--Small Antique Style Christmas Ornament--at a total price of 96.64 pounds....which converts to many more dollars for me in the United States. I can't conceive that you would have made an ornament--or any display item for that matter--that has to be looked at with a high-powered magnifying glass to see the clan name. I was shocked by the size. When you say "small".....you mean really, really small. It goes into oblivion on any Christmas tree....and perhaps the only best use is to wear the item around the neck to give it any presence at all, and keep it from getting lost. Really ... do you think in good conscience you should be selling this tiny coin-size item as something to display on a tree .... or anywhere?? This does not set a good tone for your family name. I ordered the decorations for all my family members who traveled to Scotland with me and my husband last summer to visit the Maclachlan Castle, east of Loch Fyne. They were to be especially significant because we lost my husband, their father/grandfather, to cancer while still on the trip. I just want you to know my disappointment in receiving a product that is so inferior to the item expected and the price paid. No ornament to hang or display should ever be so small that, even with with my glasses and a magnifier, I had trouble discovering if you had written the correct clan name. On your webpage, I could view the ornament in full-living color as anyone would expect such an item to be seen. I did not expect a tennis-ball size ornament upon arrival, but certainly I didn't expect one either that required squinting to see. If you're not going to change the size of what you offer, I would certainly not call your product ornamentation for the tree. Thank you for your attention to my concerns, Shirley Jones 2424 Cochran Rd, #6 Lodi, CA 95242 USA”

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Posted 5 years ago

“Excellent, just excellent, purchased a shawl and broach, perfect gift, thank you”

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Posted 5 years ago

“I recently ordered two items from Scotclans - a Fraser of Lovat Christmas tree ornament in red, and a Fraser of Lovat pocket square. Both arrived in Klamath Falls, OR, USA in fine condition, although the box, copiously marked "Fragile", had taken some hits! The ornament looks great on the tree, and the pocket square will be use to refurbish a Fraser clan crest palaque.”

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Posted 5 years ago

“The scarf is beautiful! Thank you”

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Posted 5 years ago

“My husband loves his cuff links! They are as described on website and arrived promptly. Good communication throughout transaction; excellent experience. Thank you: )”

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Posted 5 years ago

“Excellent customer service and speedy delivery”

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Posted 5 years ago

“Excellent product we love it. Took a while to get here, but thats expected. Lovely”

ScotClans 5 star review on 19th December 2018

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,921 reviews